Operator Instructions, including the obligatory safety instructions, are often now provided on a DVD or website. For commercial products, is there a minimum amount of printed instructions that must still be included with the product if the user manual is on line? We have been told in the past by an NRTL that the safety instructions must still be provide in printed form with the product, because the assumption cannot be made that the user can easily access the information on a website. I can't find where that is stated in the standards, such as ITE Standard UL/EN 60950-1. The standard says the information must be provided to the user, but it doesn't say in what form it is to be provided. And in the Machinery Standard EN 60204-1, it states that the technical information can be provided in a media that is acceptable to both manufacturer and user. It doesn't say anything has to be printed. So I guess the question is, is it OK to go 100% electronic?
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