In message <[email protected]>, dated Wed, 16 Sep
2015, Ed Price <[email protected]> writes:
I was thinking more about how the evidence of problems is chewed
through an official bureaucracy. Specifically, how much of a barrier is
put up to Joe Consumer when his computer flutters? If the regulatory
agency makes it hard to register a complaint, or discards complaints
for multiple bureaucratic whims, then how do spec writing groups even
know there is a problem?
I didn't mean it is made impossibly difficult, but, in Britain anyway,
there is a charge if a home visit is required, and I guess that if the
complaint is found to be spurious, a home visit is made.
There must be some discarding, but if several similar complaints come
from one area, the issue is taken much more seriously.
--
OOO - Own Opinions Only. With best wishes. See www.jmwa.demon.co.uk
When I turn my back on the sun, it's to look for a rainbow
John Woodgate, J M Woodgate and Associates, Rayleigh, Essex UK
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