Gentle persons:

In a recent response to a disgruntled user trying to get a new-model 
Mesa Electronics board working with EMC2 and servo drives, Peter Wallace 
made a profound remark that characterizes many of the email storms I 
seen over the past several years.

Peter said "The newness of the driver also means that you have the 
disadvantage that there are few people with 7I43s using Hostmot2 to 
compare notes with."

Substitute appropriate nouns for "7I43" and "Hostmot2" and this sentence 
expresses the problem I've seen on many boards and email lists. Although 
EMC2 and gnu/Linux make us all birds of a feather on this list, we have 
each of us created a variation on a theme.  When problems occur, they 
may or may not be obvious to others, even to a guru. The problem getting 
a particular cellular technology modem working with Ubuntu is another 
example.

I find the principal value of this particular list is not just that (1) 
its participants are ready willing and able to come forward with 
suggestions, pointers, personal experiences, as well as do 
extracurricular work; and not just that (2) its participants span a 
tremendous range of hardware and software experiences so that their 
responses are often homeruns on the first swing (apologies to the 
non-baseball fans); but also that (3) its participants are very frank 
about what they know, what they're pretty sure they know, and what 
they're sure they don't know. Swings-and-misses are often converted into 
homeruns because the participants fill in the missing bits in each 
other's responses.

There are lots of lists and boards out there when every newbie question 
gets a dozen independent responses from presumptive experts who are 
condescending, cryptic, and wrong. They declaim rather than debate. I 
can't understand what motivates them to respond at all. They remind me 
of the old Saturday Night Live news sketches where Dan Aykroyd always 
prefaced his response to his co-anchor Jane Curtin with "Jane, you 
ignorant slut." If I were just starting out with a nontrivial computer 
application instead of building on 47 years of computing experience on 
everything from mainframes (including analog!) to supers to minis to 
micros, their responses would make me totally despair of ever being able 
to get something to work.

So, to all you regular participants in EMC-USERS, I tip my hat.

To all you who feel you just can't get the hang of it, keep at it. We've 
all been there and we want to see you succeed too (besides, there's a 
good chance we'll learn something from you too).

Regards,
Kent

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