2012/7/23 Belli Button <[email protected]>: > I think 'Shop owner resistance' stems from the fact that LCNC does not have > an 0800 'Help desk' or 'call your nearest agent', etc.
I am building machines with LinuxCNC on it. _All_ of my contracts include 24 month warranty, so I am that agent my clients are calling... The thing is that LinuxCNC is good enough that there are not really much reasons for clients to call... Stuart, I support Your point for whole 100%!!! Here are few of my reasons: 1) LinuxCNC is open software, something that would ease troubleshooting process, would definitely back this up; 2) that might help new users that are building their machines and are not yet familiar with LinuxCNC; 3) I am trying to encourage my clients to learn about LinuxCNC so that after a while with their new machine, when they have learned, what things they might like to change, like adding some button in VCP, they can actually do it on their own (keeping in mind that any problems due to messing with basic config params is not covered by warranty - I have backup of initial config, so it is possible to check for any changes), so anything that would help to troubleshoot would be a big help for my clients to be more independent with their machine - that is what I wanted with my machines and that is one of my selling points - they are not tied in with me as exclusive service provider for their machine. There is just that small and tiny problem of implementation... -- Viesturs If you can't fix it, you don't own it. http://www.ifixit.com/Manifesto ------------------------------------------------------------------------------ Live Security Virtual Conference Exclusive live event will cover all the ways today's security and threat landscape has changed and how IT managers can respond. Discussions will include endpoint security, mobile security and the latest in malware threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ _______________________________________________ Emc-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/emc-users
