Thanks for publicising it.

On 10/01/15 13:40, Robert J. Hansen wrote:
> Looking out over the sea of communication technologies that have come to
> pass in the last few years, I realized that some of our users might
> wonder if it's possible to get help via avenues other than the forum or
> the mailing list.  The answer is "yes, but..."
>
> Yes, but...
>
>       * We prefer to answer on the mailing list, so that other
>         users who have your same problem can find the answer in
>         a Google search.
>       * We all have 9-to-5 jobs and families that expect to have
>         first dibs on our time
>       * We _really, really prefer_ to answer on the mailing list.
>         :)
>
> That said, if you have a problem and you think that videoconferencing or
> voice communications would be helpful to you, please feel free to email
> a team member and ask if we can arrange some time to help you.  (Our
> first question will be, "Have you asked on the list?")
>
> We can't make any promises about availability, and we might have to tell
> you "no, sorry."  We might also hand you off to a team member who has
> more time and availability.  But if you need help, feel free to ask us:
> we might be available and we might tell you yes.
>
> But we *will* ask you if you've asked on the list.  :)
>
>
>
>
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> [email protected]
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