I would reinstall ESET first. I just fixed a computer that had antivirus
blocking spooler service from starting just by reinstalling that said
antivirus program. Those things go haywire sometimes and start blocking
things they are not supposed to block.
Timo Pietilä
On 30.10.2019 15.27, James M. Pulver wrote:
I have a somewhat odd issue with a Lenovo X1 Carbon 6th gen running
Windows 10 1809 LTSC and just deployed 68.2.0ESR over 60.8.0ESR. This
laptop is a "kiosk" for us, which means it autologins to a useraccount,
vaclab. This is a domain account. This laptop was just out for repair
and had the m.2SSD and motherboard replaced. We just re-imaged it with
our image just prior to the 68.2.0 deployment, so it hadn't been used or
had Firefox launched before the upgrade.
As the vaclab account, Firefox won't run. It will launch 2 firefox.exe
processes for about 30 seconds and they will either then trigger Mozilla
crash reporter, or just exit silently.
As admin users on the laptop, we can launch Firefox just fine. Because
of the specific "kiosk" configuration, we are not allowed by GPO to log
in as other regular users. However, on other Win10 instances that are
Kiosks or regular users we do not see the issue. Just on this one X1,
and with this one user.
The Crash Details for the user show a crash in an ESET plugin - we use
ESET Endpoint Security v7.1.something - however, it's a system level
config, and doesn't crash for the admin users - we tried 2 different
user accounts. We also tried "pausing" ESET live protection, no change.
We looked at ESET live logs and ESET showed nothing.
To debug, we tried deleting C:\Users\vaclab\appdata\xxxx\.mozilla
(local, local low, and roaming). No change. I tried using Windows
profile manager as and admin to remove the vaclab profile and re-create.
No change. I tried as vaclab running firefox -profilemanager - weird XUL
crash. Tested running same command as the admin users, worked fine,
though showed 2 profiles?
I'm at either re-imaging the laptop AGAIN, or throwing it out for a
different X1 carbon - but does anyone have ANY ideas about this failing
just for the particular user?
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