So we think this is related to our launcher process: https://wiki.mozilla.org/Platform/Integration/InjectEject/Launcher_Process/
Can you open a bug and then mark it blocking: https://bugzilla.mozilla.org/show_bug.cgi?id=1564546 I can help with that if necessary. Can you also test with Firefox 71? We made some changes there that might make things better and we can backport if necessary. Mike On Wed, Oct 30, 2019 at 10:42 AM Mike Kaply <[email protected]> wrote: > When it crashes, does it generate a Firefox crash report that we can look > at? > > Mike > > On Wed, Oct 30, 2019 at 9:53 AM James M. Pulver <[email protected]> > wrote: > >> As a test, we uninstalled ESR 68.2.0 and reinstalled ESR 60.8.0, and >> that worked perfectly for the vaclab account. We re-ran the upgrade >> (silent install for ESR 68.2.0) and it again broke. I don't think this >> is related to ESET, but something different in ESR 68.2.0. >> >> James Pulver >> CLASSE Computer Group >> Cornell University >> >> On 10/30/19 9:48 AM, Timo Pietilä wrote: >> > I would reinstall ESET first. I just fixed a computer that had >> antivirus >> > blocking spooler service from starting just by reinstalling that said >> > antivirus program. Those things go haywire sometimes and start blocking >> > things they are not supposed to block. >> > >> > Timo Pietilä >> > >> > On 30.10.2019 15.27, James M. Pulver wrote: >> >> I have a somewhat odd issue with a Lenovo X1 Carbon 6th gen running >> >> Windows 10 1809 LTSC and just deployed 68.2.0ESR over 60.8.0ESR. This >> >> laptop is a "kiosk" for us, which means it autologins to a useraccount, >> >> vaclab. This is a domain account. This laptop was just out for repair >> >> and had the m.2SSD and motherboard replaced. We just re-imaged it with >> >> our image just prior to the 68.2.0 deployment, so it hadn't been used >> or >> >> had Firefox launched before the upgrade. >> >> >> >> As the vaclab account, Firefox won't run. It will launch 2 firefox.exe >> >> processes for about 30 seconds and they will either then trigger >> Mozilla >> >> crash reporter, or just exit silently. >> >> >> >> As admin users on the laptop, we can launch Firefox just fine. Because >> >> of the specific "kiosk" configuration, we are not allowed by GPO to log >> >> in as other regular users. However, on other Win10 instances that are >> >> Kiosks or regular users we do not see the issue. Just on this one X1, >> >> and with this one user. >> >> >> >> The Crash Details for the user show a crash in an ESET plugin - we use >> >> ESET Endpoint Security v7.1.something - however, it's a system level >> >> config, and doesn't crash for the admin users - we tried 2 different >> >> user accounts. We also tried "pausing" ESET live protection, no change. >> >> We looked at ESET live logs and ESET showed nothing. >> >> >> >> To debug, we tried deleting C:\Users\vaclab\appdata\xxxx\.mozilla >> >> (local, local low, and roaming). No change. I tried using Windows >> >> profile manager as and admin to remove the vaclab profile and >> re-create. >> >> No change. I tried as vaclab running firefox -profilemanager - weird >> XUL >> >> crash. Tested running same command as the admin users, worked fine, >> >> though showed 2 profiles? >> >> >> >> I'm at either re-imaging the laptop AGAIN, or throwing it out for a >> >> different X1 carbon - but does anyone have ANY ideas about this failing >> >> just for the particular user? >> >> >> > >> > _______________________________________________ >> > Enterprise mailing list >> > [email protected] >> > https://mail.mozilla.org/listinfo/enterprise >> > >> > To unsubscribe from this list, please visit >> > https://mail.mozilla.org/listinfo/enterprise or send an email to >> > [email protected] with a subject of "unsubscribe" >> _______________________________________________ >> Enterprise mailing list >> [email protected] >> https://mail.mozilla.org/listinfo/enterprise >> >> To unsubscribe from this list, please visit >> https://mail.mozilla.org/listinfo/enterprise or send an email to >> [email protected] with a subject of "unsubscribe" >> >
_______________________________________________ Enterprise mailing list [email protected] https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to [email protected] with a subject of "unsubscribe"
