"error stating it can’t use the current profile as it’s meant for an
older version of Firefox."
Usually that's other way around, older FF can't use newer profile. Are
you sure that it was this way around? FF updated today to 68.4.2, maybe
some of the users have managed to use newer version before you installed
68.4.1?
Timo Pietilä
On 21.1.2020 15.20, William Spratt wrote:
Hi all,
I’ve got a bit of a weird one in our environment.
I have an estate of about 500 users. ESR 68.4.1 was installed last week
across the estate. About half a dozen of them have been logging on okay,
but today have been getting an error where Firefox refuses to start,
with an error stating it can’t use the current profile as it’s meant for
an older version of Firefox.
All the other users are fine. These aren’t old profiles (for instance
one was created last September). Creating a new profile and importing
the bookmarks from the previous profile allows them to open Firefox, but
this means they lose all they’re saved passwords (our company’s
information security policy prevents them being backed up using Firefox
Synch). Any clue what’s causing it?
It sounds a bit like Justin Anderson’s issue, but it’s not being
triggered by staff having different versions of Firefox, and these
aren’t old profiles.
Regards
Will
**
*Will Spratt*
*IT Scientific Support Specialist*
*Fera Science Ltd.***
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