Is it possible Firefox was still running? I've been seeing a weird problem with regards to this. Does it work if they wait a minute and then start Firefox?
can you check the values of compatibility.ini on someone that is experiencing the problem? It's in their profile. Mike On Tue, Jan 21, 2020 at 8:05 AM Timo Pietilä <[email protected]> wrote: > "error stating it can’t use the current profile as it’s meant for an > older version of Firefox." > > Usually that's other way around, older FF can't use newer profile. Are > you sure that it was this way around? FF updated today to 68.4.2, maybe > some of the users have managed to use newer version before you installed > 68.4.1? > > Timo Pietilä > > On 21.1.2020 15.20, William Spratt wrote: > > Hi all, > > > > I’ve got a bit of a weird one in our environment. > > > > I have an estate of about 500 users. ESR 68.4.1 was installed last week > > across the estate. About half a dozen of them have been logging on okay, > > but today have been getting an error where Firefox refuses to start, > > with an error stating it can’t use the current profile as it’s meant for > > an older version of Firefox. > > > > All the other users are fine. These aren’t old profiles (for instance > > one was created last September). Creating a new profile and importing > > the bookmarks from the previous profile allows them to open Firefox, but > > this means they lose all they’re saved passwords (our company’s > > information security policy prevents them being backed up using Firefox > > Synch). Any clue what’s causing it? > > > > It sounds a bit like Justin Anderson’s issue, but it’s not being > > triggered by staff having different versions of Firefox, and these > > aren’t old profiles. > > > > Regards > > > > Will > > > > ** > > > > > > > > *Will Spratt* > > > > *IT Scientific Support Specialist* > > > > *Fera Science Ltd.*** > > > > [email protected] <mailto:[email protected]>| Tel +44 > > (0)1904 46 2631 | Mob +44 (0)7810855621 > > > > www.fera.co.uk <http://www.fera.co.uk/>| Twitter > > <https://twitter.com/ferascience>| LinkedIn > > <https://www.linkedin.com/company/fera-science> | YouTube > > <http://www.youtube.com/user/FeraUK1> > > > > OriGen-Logo > > > > > > Join the Fera team at Fruit Logistica at stand A-09, Hall 8.2, to learn > > more > > about our comprehensive range of services supporting the food chain. > > Click here <https://www.fera.co.uk/events/fruit-logistica-2020/> to > read > > more. > > > > > > _______________________________________________ > > Enterprise mailing list > > [email protected] > > https://mail.mozilla.org/listinfo/enterprise > > > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" > > > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" >
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