Thanks for the response, Steve.
So there are two failure modes, after pushing the synch button on the Palm
cradle:
1. The modal box from Hot Sync manager comes up and says "Connecting..." and
then just goes away, and then it comes back on again, and goes away again,
and then a few minutes later there's an error message on the phone screen
that the connection couldn't be established, and there's no log entry in the
Hot Sync log.
2. A connection is actually made, some amount of data is transferred
(actually, I've only seen some "Address Book" data transferred), and then it
quits, with the message on both the computer and the phone that "the
connection was interrupted and some of your data was not synchronized."
Under this mode, there is a whole bunch of log data (with verbose logging
on), most of it a listing of ram contents, and then an error message:
Entourage Conduit synchronization failed
"Entourage Conduit" failed (error = #16388)
Meanwhile, Kyocera-Wireless moves to the top of the list for worst customer
support. Minimum one hour on hold, no call-backs, no responses to email.
Anyone considering this phone should DEFINITELY not buy one until this is
fixed.
Barry
on 3/15/01 8:00 PM, [EMAIL PROTECTED] wrote:
> From: Steve Sell <[EMAIL PROTECTED]>
> Date: Thu, 15 Mar 2001 08:59:08 -0500
> Subject: Re: Synching with Kyocera SmartPhone 6035
>
> On 3/15/01 8:53 AM, "Barry Rosenbaum" <[EMAIL PROTECTED]> wrote:
>
>> So I'm one of the "lucky" ones to get my hands on a new Kyocera 6035
>> SmartPhone, which is a combination of a Palm Pilot and a Tri-Mode CDMA cell
>> phone. So far everything about it seems great (size, quality, features, Palm
>> functionality) EXCEPT: I can't get it to synch with Entourage. Synching with
>> the Palm Desktop is erratic, but somewhat functional, but there's just no
>> way that I've found to make synchronization happen with Entourage. Palm tech
>> support says it's a Microsoft problem (shocked! shocked!); Kyocera tech
>> support (minimum 45 minutes on hold) is clueless; haven't been able to
>> figure out Microsoft tech support web site (which category of personal home
>> dilettante left-handed Eastern European heavy user I am?) to even ask the
>> question...
>>
>> Anyone else having the problem? Anyone have any ideas about a solution?
>>
>> Thanks,
>> Barry
>>
>
>
> How about telling us what actually happens when you hit the hotsync button.
> Maybe include what the log says. Need some details before we can help.
> It's like saying "My car won't start, what's wrong with it?" - could be any
> of a hundred things...
>
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