I checked the archives and checked the MS site to no avail.

I have just set up a client with Entourage X. Their company is using
Exchange Server. I have a rule set to move all her mail from the server to
her local inbox and delete the mail from the server. Using an IMAP account,
his works just fine. One caveat to note...her IT person knows pretty much
nothing about the network as a whole. This is a "branch" office with the
main office in Memphis. The main IT folks are located down there.

The problem: She cannot send mail. We get "cannot connect to server" error
messages. Here's how she's set up (the names have been changed to protect
the innocent):

Username: sally
Incoming server: Memphis
Password: password
Smtp server: Memphis

I've tried authenticating with the same info as the incoming account. I've
tried re-inputting that info into authentication screen. I've tried no
information in the authentication settings screen. I've tried overriding the
default mail port to 80 (it seems they run everything through a proxy). I've
set mail&news preferences>Proxies>Mail to port 25, port 80, and port 1080 as
well as trying socks and tunnel with each of these. The problem is, their
local IT person doesn't seem to be able to give me any information for smtp
other than using the same server name as the incoming mail server (Memphis).

I'm sure I'm missing some details somewhere that would be useful, but can
anyone shed any light on this? I'm happy to do it offlist and report back
the results (I suspect this may be a long and involved back&forth of
messages).

Thanks for any help,

Pam


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