On 6/19/02 5:49 PM, "Phyllis Evans" <[EMAIL PROTECTED]> wrote:
> Okay, here's a good one. A friend in her late 70's moved from Michigan to > eastern PA a number of years ago. Over the years, I've helped maintain her > Macs via telephone. I'm glad her phone bills are not mine. Last year one of > her sons decided to upgrade her to an iMac, so some of the problems have > gone away. The newest one came today. > > She recently signed up for Comcast cable internet service. Today she finally > set up an iTools account, mainly for the email service. I tried walking her > through setting up Entourage (she's using OS 9.2), and while the settings > seemed to be okay, she kept getting authentication errors. I had her call > Comcast tech support and they told her that she had to use Outlook Express > because Entourage doesn�t work with Comcast. I've never heard of this. He > walked her through setting up OE, and it does indeed work. Can anyone shed > any light on this? It seems like it should be just a matter of an incorrect > setting. I'm open for suggestions. Phyllis, I have been using entourage on comcast for over a year, and it works fine. Once Outlook Express is installed, your friend should be able to import all of the information from OE to entourage. In any case when she copies the setting for OE she can use the same information to set-up Enourage. Hope this helps. Regards, Hank Kearns Wrightstown, NJ -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
