Re: Entourage & Comcast

[Helen Glazer]

Title: Re: Entourage & Comcast

Entourage works beautifully with Comcast.   The problem is that Level I techs at Comcast frequently lack Mac experience (actually that’s true of Level I techs at most places, alas, although Comcast is much, much better in that area than it used to be say 3 yrs. ago).   Tell your friend when she speaks to the tech and they seem unsure or tell her the problem can’t be fixed, to insist that she be connected with the next level of tech, or with someone known to be very familiar with Macs.  Another thing I have learned is that there is ALWAYS another level of tech around — you may have to be a little pushy to get to talk to them, but don’t give up.


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Helen Glazer, Webmaster
George Glazer Gallery
Antique Globes, Maps & Prints
http://www.georgeglazer.com
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On 6/19/02 5:49 PM, "Phyllis Evans" <[EMAIL PROTECTED]> wrote:

> Okay, here's a good one. A friend in her late 70's moved from Michigan to
> eastern PA a number of years ago. Over the years, I've helped maintain her
> Macs via telephone. I'm glad her phone bills are not mine. Last year one of
> her sons decided to upgrade her to an iMac, so some of the problems have
> gone away. The newest one came today.
>
> She recently signed up for Comcast cable internet service. Today she finally
> set up an iTools account, mainly for the email service. I tried walking her
> through setting up Entourage (she's using OS 9.2), and while the settings
> seemed to be okay, she kept getting authentication errors. I had her call
> Comcast tech support and they told her that she had to use Outlook Express
> because Entourage doesn�t work with Comcast. I've never heard of this. He
> walked her through setting up OE, and it does indeed work. Can anyone shed
> any light on this? It seems like it should be just a matter of an incorrect
> setting. I'm open for suggestions.