On 2/25/03 8:08 PM, "Julian Vrieslander" <[EMAIL PROTECTED]> wrote:
> This afternoon, Cindy (my significant other) was having a difficult time > with Entourage. Everytime she checked her mail, the program would crash. I > gave her the usual suggestions: reboot, run HD diagnostics, rebuild > database, advanced rebuild, etc. Nothing helped. > > Then I recalled occasionally seeing this pattern when I was using Claris > Emailer. I would occasionally encounter a "killer email" that could not be > downloaded from the POP server without bringing down the program. So I used > a web-based mail interface to check the files on Cindy's server. Nothing > but two spams. I deleted them both, using the web interface. Ran > Entourage, checked mail. No crash. Problem solved. > > My question is this - why would an email, even a malformed or corrupted one, > cause Entourage to crash? Shouldn't the program do some sort of sanity > check or consistency check on the headers, MIME attachments, and body > components, to make sure that the download will work correctly? Or is this > not possible? Not possible. It's the download process that exposes it. You don't have to go to the web. Open Tools/Accounts/that account/Options. Check "Allow online access". Now you'll see a server account for the account in your Folder list. Go to it. You're now looking at the messages on the server. If you know which is the problem message (the oldest one there if you don't normally leave messages on the server, or the oldest one with a jagged icon indicating "not downloaded" otherwise), turn off the preview pane in View menu (or command-\). Select the bad message and delete it. Now everything will be fine - send & receive all. -- Paul Berkowitz MVP Entourage Entourage FAQ Page: http://www.entourage.mvps.org/toc.html PLEASE always state which version of Entourage you are using - 2001 or X. It's often impossible to answer your questions otherwise. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
