On 2/25/03 8:17 PM, "Paul Berkowitz" <[EMAIL PROTECTED]> wrote:
> On 2/25/03 8:08 PM, "Julian Vrieslander" <[EMAIL PROTECTED]> wrote: >> I would occasionally encounter a "killer email" that could not be >> downloaded from the POP server without bringing down the program. > > Open Tools/Accounts/that account/Options. Check "Allow online > access". Now you'll see a server account for the account in your Folder > list. Go to it. You're now looking at the messages on the server. If you > know which is the problem message (the oldest one there if you don't > normally leave messages on the server, or the oldest one with a jagged icon > indicating "not downloaded" otherwise), turn off the preview pane in View > menu (or command-\). Select the bad message and delete it. Now everything > will be fine - send & receive all. Similar story... I was having the same problem yesterday. Entourage X was crashing every time I tried to check mail. I tried all sorts of things at a system level that had no effect. Even went so far as to importing my emails, addresses and calendar entries into the equivalent OSX apps figuring I needed to get on with my life. Finally realized that the app only crashed when getting mail from a particular account, not others. Then I saw this thread and followed your recommended procedure. I couldn't determine which email was only partially downloaded or that any of the server status icons were different, so I deleted then all. Since the offending email didn't crash OS X Mail, I essentially had a backup of the emails I was deleting. Anyway, this solved the problem, and Entourage is back to normal. I later saw the next installment of this thread which recommended turning off junk mail filter and rules. That's a good idea too for future reference. I guess the one benefit of this is that I now have Mail, Address Book and iCal up and running and loaded with my data in case the day ever comes that I need to bail from Entourage X. As an ongoing precaution, I plan on checking mail from OSX Mail once a day just to keep it up to date. I like the notion that all my critical data isn't locked inside one single database that's subject to corruption. You kinda distribute the risk with the Apple apps. Performance was snappier. But I have to say, at this point in their evolution, the feature set and user experience sure makes one appreciate Entourage X all that much more. And, I'm sure there's not the same level of MVP-style support on the Apple side. FWIW... Doug ------------------------ Doug Brightwell [EMAIL PROTECTED] Voice: 408-720-1359 FAX: 415-449-3559 ------------------------ -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
