On or near 9/10/03 6:18 AM, Jeremy Reichman at [EMAIL PROTECTED] observed: > X-Mailer: Apple Mail (2.552) > I have a colleague using Erage v.X (10.1.4) who has an odd problem with > attachments. She can't read attachments on received messages when they > are viewed in Erage: > > * she can't double-click on the attachments in the message window > > * she can select the attachment in the message window and click on the > "Open" button; the correct helper application (Microsoft Word, say) > opens, but cannot read the file (Word complains with an error dialog, > the text of which I unfortunately did not write down but can get) > > * she can save the attachment to disk, but then opening it in a helper > application results in failure (like the direct to Word example above). > > I have done a typical rebuild of the Erage database, and that has not > fixed the problem. > > I have double-checked her attachment *sending* options, and they seem > to be correct. She is set to use AppleDouble and I have turned on the > option to automatically attach filename extensions. > > If I open up the same messages in Apple Mail (she is using a university > IMAP account) then she can correctly deal with attachments. Images > appear in-line, and other kinds of files, such as Word documents, open > properly in the helper apps. This is true for the exact same messages > that fail in Erage. > > She is using Jaguar on a PowerBook G4 Titanium. > > I am going to try to confirm that this same issue exists using Erage > from another Mac OS X user account on the same computer. If so, it > seems like it is specific to her Erage settings, but this all seems > extremely odd. > > Has anyone else seen something similar -- and perhaps fixed it? Thanks! > I've not heard of the problem, unfortunately, so can't offer a solution. Diagnostic questions and comments:
The specific error message from Word would probably help pinpoint the problem. Please obtain it and post it. The sending options should have no effect whatsoever on the ability to open and read attachments. What other applications, besides Word, give her attachment problems? For instance, if someone sends an attached text file, does TextEdit open properly and read it? How about Excel spreadsheets, or other types of files such as .sit (Stuffit) files? Who is sending the files, and from what operating system? Are they PC Word files or Mac Word files? What version of Word created the files? What version of Word does she have (I would presume it is Word v X 10.1.4, but I don't like to make presumptions)? Regarding the failure of double-clicking: Before we infer a generic problem, try restarting the computer; that might cure it. Also, try it in a separate identity that has no third-party add-ons that might be interfering with keystroke capture, such as QuicKeys or Keyboard Maestro or CopyPaste. Since the Open button does work, my guess is that the dbl-click failure is a separate problem. You mention that she is using an IMAP account. I'm not familiar with IMAP since I don't use it, but I wonder: Does she need to fully download the message before she can open attachments? -- Microsoft MVP for Entourage/OE/Word (MVPs are volunteers) Allen Watson <[EMAIL PROTECTED]> Entourage FAQ site: <http://www.entourage.mvps.org/> AppleScripts for Outlook Express and Entourage: <http://members.thinkaccess.net/[EMAIL PROTECTED]/Scripts/> Entourage Help Pages: <http://www.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
