Just spent about a half hour on the phone with a very nice supervisor with Bellsouth. We weren't able to make it work, but there is perhaps some hope. Bellsouth hasn't actually "gone live" with the authentication yet, and this perhaps is the problem. While I was on the phone with them I quickly set up an account using Apple Mail (which I had never opened before) and tried to send using authentication. Mail also failed, but gave me a slightly different error message. According to Mail, it is the SMTP server that wasn't supporting the authentication. This would make some sense if they haven't really turned it on yet. Apparently this is no problem for their Windows users (or they'd have really heard about it by now!). Maybe Windows email clients don't care if the client wants to authenticate and the server doesn't require it, while both Entourage and Mail are more picky.
His advice was to wait until they turn on the authentication next week and see if it works then. We'll see. By the way - I never want to have to go into Apple Mail again... James -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
