On 1/21/05 10:25 AM, "Little, Brian" <[EMAIL PROTECTED]> wrote:
> A couple of my clients are having odd server synchronization issues between > Entourage 2004 (100% patched, running under OS X 10.3.7) and our Exchange 2003 > server. I don�t know if they�re related or disparate issues, so I figured I�d > roll them into one post and see what turns up. > > In two cases, the Sent Items folder fails to synchronize correctly. The > clients can send messages all day long, but the Sent Items will never show > those sent messages. The preferences are set correctly to save copies of > outgoing mail to the Sent Items folder. They�re not being misdirected to the > local Sent Items, either. In fact, if these clients log in via OWA, everything > is just dandy...the messages show up where they should, and everything looks > good. > > If I clear the cache on the client and force a fresh draw of the mail data, > the Sent Items appear correctly, but the behavior continues afterward. In cases where we've seen this, we've backed up the existing Entourage identity on the local computer and then removed it, to replace it with a fresh identity and database. If necessary, we've reimportant information -- you have to plan for that, and preferably archive it beforehand. We also verified that there were no server-side or local rules available on any client before taking this step. It seems to happen, in my experience, when a person is using two different copies of Entourage on separate computers (like a laptop and desktop), and the two are occasionally, if not always, running simultaneously. I can't say whether that's a cause, but all of the similar problems I've seen have had that in common. I've seen about 1-2 cases on my entire campus, that I'm aware of. Also, as I recall, Exchange accounts don't let you specify a different "sent items" location. Anyway, this is how we cleared up the "sent items" problem you describe when we saw it. > In the third case, the client receives mail...usually junk mail, it > seems...which never syncs from the server to the client. If she logs in via > OWA, there are several dozen messages in the Inbox marked as unread. She never > sees these locally. She does have the Junk Mail Filter enabled, but these > messages never appear in the Junk Mail folder, either. Nothing I�ve tried, > including cache clearing and so on, seems to be able to make the client > recognize these messages. Can't say I've seen this, exactly. > Anyone have any suggestions, or other information I can provide to help? > > Thanks. I�ll summarize any responses to the list. -- Jeremy Reichman Information & Technology Services Rochester Institute of Technology -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
