Hello,
We recently purchased a Verisign certificate to enable SSL on an Exchange 2000
SP3 server running on Win2kSP4. Everything is working fine from the PC side,
but every Entourage 2004 client gets the following message within a couple of
seconds of starting the program: "Unable to establish a secure connection to
exchange_server because the correct root certificate is not installed. If you
continue, the information you view and send will not be secure." After
clicking out of this message Entourage then communicates with the Exchange
server with no problem.
A couple of things don't make sense to me: if we are using a Verisign
certificate, as far as I can tell after combing through Google, MS KB,
Entourage MVPS site, etc I shouldn't need to import a root certificate. But,
just to be sure, I downloaded and imported the appropriate Verisign root
certificate anyway and it didn't help. (I followed the well documented
procedure of dragging it onto Keychain Access and adding it to the X509Anchors
list and then adding it to the Microsoft Cert Manager.) So why is the root
certificate not being recognized? Also, we have the Exchange server set to
require an SSL connection; this has been verified on the PC side but an
inability to get to the http OWA site, only https works, so how is it that the
secure connection between Entourage and the PC is working if Entourage says it
won't because it can't find the certificate?
This issue has been stumping me for days and I am at my wit's end. Any help
would be GREATLY appreciated!
Peter
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