> My Mac users are having a problem with Entourage constantly wanting to > sync up with Exchange. I have it set to sync every 10 minutes but they > still say it syncs constantly. It also takes a long time to sync. I > also ran into this problem when I tried to subscribe to the public > folders - it would constantly synchronize and then I would have to try > to quickly sneak in between syncs to subscribe to another folder. > > In Outlook 203 (PC ver.) there is a cache mode that helps shorten the > sync time, is there a way to do the same in Entourage? If not is there > another solution? My Entourage users are using OWA until I get this > resolved.
The synchronization that Entourage performs is more or less a cached mode -- it's synchronizing data from your local Entourage database up to your Exchange mailbox. This is one reason why Entourage has an offline mode for Exchange accounts (and others as well). As far as I know, there is no way to operate in a non-cached mode, or even prevent people from using the local database for storage (some organizations may want that). If you're having constant synchronization, there could be a lot of data changing on either side (local database or Exchange mailbox) between sessions, the client may not have fully synchronized with the Exchange mailbox yet (it takes me about a day to get full sync on my entire account, which is over 100 MB), or you could have some other circumstances causing excessive sync times. One thing I've noticed in supporting people on Exchange with Entourage is that if you have events in your calendar that repeat into infinity, your sync times will tend to be longer over time. This often happens, in my experience, when people put in calendar events to block off their calendars -- perhaps as all-day, every day repeating events with Exchange "busy" status. I'd recommend putting in a finite repeat on such events -- you can still set them up, but make them repeat for six months (or some amount of time, not indefinitely). Then, set up another event to repeat when the first one ends, six months into the future, and for another six months. The long sync times may be exacerbated by also using HotSync with a Palm. I've also seen HotSync times increase when events, as described above, were in the Entourage/Exchange calendar. Are the people with long sync times getting duplicate events in their calendars? Do they use another client other than Entourage with their accounts -- Outlook Web Access, Outlook 2001, Outlook/Windows? -- Jeremy Reichman Information and Technology Services Rochester Institute of Technology -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
