I have a customer on my campus who is getting a spinning beach ball / rainbow cursor when starting up Entourage 2004 SP1. The customer has a fresh install of Office 2004 SP1, as an upgrade from v.X. He is running on Mac OS X 10.3.9; Software Update as of today shows no further updates available.
The problem does not appear to persist on other Mac OS X test user accounts I've created locally on his computer. Therefore, I suspect the problem is within his user account. Office v.X was previously very stable for him, from what I can tell, and this new instability is a source of annoyance to him. Other steps I've tried: * I have removed all of his fonts from ~/Library/Fonts. Office 2004 reinstalled its set for him on the next launch. * I have removed the Normal template from ~/Documents/Microsoft User Data/ folder. (I was troubleshooting a Word 2004 problem at the same time, but that seems to have been due to a corrupt document file. The timeframe of both problems is roughly the same, however, so they may be related.) * I have manually removed the *microsoft* property list files and Microsoft folder from ~/Library/Preferences. * I have run AppleJack (applejack.sourceforge.net), which checks for plist corruption, empties caches (like the font caches), repairs permissions, repairs the disk directory, and other handy troubleshooting steps, all from single user mode. This turned up some problems that I was able to fix with DiskWarrior 3, and then AppleJack's scans and repairs completed successfully on a second run. * I have removed the "Main Identity" folder from ~/Documents/Microsoft User Data/Office 2004 Identities/ after archiving it to a .zip file in the Finder. The new, fresh Main Identity that is created after I log out, log back in, and re-launch Erage still exhibits the problem. * I have taken Activity Monitor and Spin Control samples of Entourage while it was exhibiting the problem. I also have a copy of the pre-existing (week old) database that was in use when the problem started. The problem seems to be isolated to the user account, but I can't seem to track down the specific file(s) that may be the root cause. I'm loathe to try to back everything up and re-create the whole Mac OS X user account from scratch, because I can't guarantee the problem won't crop up again -- I'd rather surgically fix the actual problem. Any ideas on something I've missed? I've gone over other common troubleshooting steps for Erage at the MVPs site but can't find anything major that I seem to have missed. Most of the individual user problems we encounter on our campus are due to database corruption, which does not seem to be the case here. TIA! -- Jeremy Reichman Information and Technology Services Rochester Institute of Technology -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
