Over at http://www.entourage.mvps.org/error/page.html#error-23016
they have a good write-up on the issue. Have you tried any of the steps outlined there? Simon. On 4/28/06 9:33 PM, "Louise Stewart" <[EMAIL PROTECTED]> wrote: > Several months ago I posted about this problem and thought once I upgraded to > OS X it would be solved. But it¹s not. Now and then, sometimes several times a > day, other times not as often, I can neither send nor receive emails. When I > click to send or click to retrieve, it appears to be trying because the dialog > box comes up, the bars don¹t move. Finally I get an error message: -23016, I > think it is. This lack of email access continues sometimes maybe an hour or > so. > > During that time I can still access the Internet and can access my email via > the Earthlink site. > > I called Earthlink over and over and spoke with a zillion people and got > different answers from them all. Finally I was able to find someone in the > corporate office here in Atlanta to speak with, one who is a native English > speaker, but still found no resolution. The bottom line sorta seemed to be > that when I upgraded to OS X, the problem might be fixed. I did that > yesterday, but this afternoon I still had trouble sending/receiving email with > the same error code. The corporate Earthlink woman told me when I last spoke > with her (about 3 mos ago) that there¹s some kind of misconnect between my > computer and Earthlink. During one of these episodes, she tried accessing my > email from her office (I have no idea how she did that since I¹m NOT the least > bit technical) and was able to do so with no problem. > > This really drives me nuts. I¹m using Entourage from Office 2001 but now that > I have OS X I want to either get a newer version or get other email software. > I really want to be able to send embedded photos, graphics and newsletters > without attachments and have been told with Entourage 2004 I can do that. BUT, > if I¹m going to continue to have this time out problem, maybe I¹ll seek other > software to see if it will solve that problem. This problem only started a > little over a year ago and until then I had NO problem using Entourage 2001. > Nothing on my end changed that would have created the problem. > > Any idea what gives? > > And if I DO upgrade to Entourage 2004, can I get just that and not the whole > Office thing? > > Louise -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
