On 10/17/06 9:15 PM, Paul Berkowitz deftly typed out:

> The reason why you see your own curly quotes perverted when the recipient
> responds again to you is because his email client incorrectly claims that
> the curly quotes you used first time (which the recipient sees correctly
> since they've been encoded as 8859-1) are part of a US-ASCII character set.
> The other guy's email client (your original recipient) wrongly sees the
> curly quotes as US-ASCII instead of 8859-1. They're not - and since they
> have a different character representation in MacRoman on the Mac, YOU see
> them perverted. But he saw them correctly, since Entourage did it right
> first time.

I don't think the problem is when the Windows recipient receives the message
the first time. It usually is when Entourage receives the reply or when it
replies to their reply. The original, quoted message, will no longer have
the correct character representation for the curly quotes.

The problem stems, AFAIK, from the fact that the ISO 8859-1 Latin 1
character set does not officially contain curly or "smart" quotes. Windows
and Macintosh handle it differently, by using different codes for these
quote marks. Entourage, by default, uses what it calls "Western European
(ISO)" encoding, whereas Windows email clients generally use what Entourage
calls "Western European (Windows)". Unfortunately in the message's MIME-part
specification, there isn't a way to distinguish between the two variations.
So the curly quotes are encoded as "=B3" and "=B2" by Entourage whereas
Windows mail clients use "=93" and "=94".

One way to overcome these variations in the character sets is to use
Unicode, but then not every email client supports Unicode yet.
Unfortunately, I don't know of a way to default Entourage to "Western
European (Windows)", so I think you're stuck manually changing the character
set.

This is one of the reasons I use plain text...  ;-)

-Remo Del Bello 

-- 
Jim Finks, New Orleans Saints General Manager, when asked after a loss
what he thought of the refs:

"I'm not allowed to comment on lousy no good officiating."


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