On 3/15/07 6:43 PM, "Diane Ross" <[EMAIL PROTECTED]> wrote:
> On 3/15/07 7:53 AM, "Glenn Zieman" <[EMAIL PROTECTED]> wrote: > >> When I open preference, Entourage quits. >> Help!!! > > This is the first report I've heard of this problem. > > Before you start testing, check these steps: > > <http://www.entourage.mvps.org/troubleshoot/basics.html#corrupt_prefs> > > Testing in a new User will quickly tell you if the problem is system wide or > If it's your User's folder that contains the problem. You will need to move > your Main Identity folder to the Shared folder so you can access it in the > new user. > > <http://www.entourage.mvps.org/troubleshoot/test_new_user.html> > > If Entourage tests OK in the new User, see "Troubleshooting Your User > Account for a Problem" > > <http://www.entourage.mvps.org/troubleshoot/test_user.html> > > If Entourage fails in the new User, you might need to download the combo > updater from Apple and run it again rather than using Software Update. Doing > so overwrites potentially problem-causing files. Several users have reported > this fixed some odd problems they were having with Entourage. > > The combo update installer updates Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3, > 10.4.4, 10.4.5, 10.4.6, 10.4.7, or 10.4.8 to 10.4.9. > > Mac OS X 10.4.9 Combo Update (PPC) > > <http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=13206&cat=60&pl > atform=osx&method=sa/MacOSXUpdCombo10.4.9PPC.dmg> > > Mac OS X 10.4.9 Combo Update (Intel) > > <http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=13207&cat=60&pl > atform=osx&method=sa/MacOSXUpdCombo10.4.9Intel.dmg> Thanks for the help. What worked was a re-install of office 2004. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
