On 5/28/07 4:40 AM, Steve Ball wrote:

> I had an email a couple of days ago from someone who is unable to import
> from Now-up-to-date (as I am), asking if I'd found a fix (I haven't), which
> means that none of the issues I've raised here - that one, the weird sorting
> of company names, the 'Send' on 'Paste' - is unique to my machine, except
> that no one else has yet said that their reminders don't sometimes work and,
> on the strength of that, I've just compacted and verified my database.

Steve --

Two quick quesetions:

Now that you have one reproducible problem -- importing the contacts -- can
you test two things:

1) Creating a new Identity in Entourage, and trying to import the contacts
into that new Identity

2) Creating a new User on your Mac, launching Entourage, and trying to
import the contacts while logged in as that User

If there's any way to test one of your other problems in each of these
scenarios, even better. If you can import your contacts in #1, there's some
kind of corruption in your Entourage Identity. If you can import your
contacts in #2, the problem is most likely outside of Entourage and needs to
be "fixed" in your main User on your computer.

(You might remember my lack of capital H last November. It wasn't an
Entourage problem at all -- it was corrupt preferences for a completely
unrelated application on my computer. Once those prefs were identified and
deleted, my H resumed working in Entourage. Your problems may be solved in
similar fashion.)

peace,
Linda 


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