On 6/18/07 7:58 PM, "Barbara Hodge" <[EMAIL PROTECTED]> wrote:
> My Inbox has previously always displayed correctly the number of unread > emails (e.g., (4) in bold. Now it shows the wrong number: ie, (7) when there > are no new ones (meaning unread) at all. > > Secondly, I no longer seem to be able to delete - not via the "delete" key > nor the button indicating trash. > > After a couple of trash button tries it usually does clear the email; > sometimes the delete key works, too. Finally: the deleted mail folder shows > (46) [bold] files in the menu bar, but when I click on that folder it > indicates "34 items displayed, 40 selected" - so I seem to have 6 missing - > and another 6 missing according to the menu bar. I think the problem stems > from this folder - some kind of corruption crept in. > > I rebuilt the database today - still the same. Definitely sounds like database corruption. I would run the rebuild again, but first make a duplicate for safe keeping. If the rebuild does not fix it, move your data out of Entourage while you can still open it. Starting a new database from scratch is not something most users want to contemplate, but often it's the optimal solution. What you choose to do will depend on your time and how valuable your email is to you. 1. Backups are key. Backup often and keep snapshots of older backups in case corruption is not evident in the most recent backups. See my tips on using FolderOrgX to organize your backups chronologically. <http://www.entourage.mvps.org/database/backup.html#folderorg> 2. If you suspect database corruption, export your data immediately while Entourage can still open. Once Entourage gets to the point where it will not open, you can only access your data from a backup. Export as MBOX or .rge file. See how to export: <http://www.entourage.mvps.org/database/backup.html> 3. Don't use Entourage to store huge numbers of attachments, movies, screenshots etc. Even though Entourage's database is no longer limited by the old size limits of 2 & 4GB, it's really not meant to be a storage bin. The more extraneous stuff you have stored in Entourage the greater the possibility of problems. If you must keep a lot of stuff in Entourage create a separate Identity periodically so you are separating your data into smaller bits. Some users do this yearly. Switching Identity to access the old data is easy. Scripts can remove attachments to another location leaving a note in the message that the attachment was removed and where it can be found. See these tips for more was to reduce the size of your database. <http://www.entourage.mvps.org/database/reduce.html> 4. If you do decide it's time to start over. Create a template database. Set it up with your Accounts, folder structure, rules, Contacts...Once you have the base set up, duplicate it. Then if you need to start over, the hard work as been done. Obviously, your Identity changes over time and you would need to update it periodically or keep screen shots of your current rules, folders, backups of contacts to update your base whenever it would be needed. 5. Remember Entourage is not the only application that can get corrupted. Stuff happens with applications and hard drives all the time resulting in lost data. It's how you prepare that will make the difference. The old adages, "it's not if but when you will experience data loss". Three things are certain: Death, taxes, and lost data. Backup...backup...backup! -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
