Roger Archibald <[EMAIL PROTECTED]> wrote on 10/10/07 12:45 PM: > I'm encountering a problem with a folder that won't open in Entourage > 2004. (Version 11.0.0--040405 that's loaded on an old Power Mac--500 mhz w/ > 512 RAM & 27 GB HD, running OSX 10.3.9.) > > It's a secondary folder to one of my primary folders, but when I click > it--even just once--I get an error message that reads, "Could not open > that feature. An unknown error (4363) occurred." > > It's still possible to move files into the folder, just no way to open > it once they're there. I tried cleaning up my whole system with a disk > utility, but that didn't make any difference. And the Help menu isn't > much help either.
If you are referring to a mail folder in Entourage, then it sends like your Entourage database is corrupted. Quit Entourage (and for good measure, any other applications, especially any MS Office Applications. Might as well restart to be sure.). Make a backup of your Entourage identity, which is found in the following location: Hard Disk/Users/Your_User_Name/Documents/Microsoft User Data/Office 2004 Identities/Main Identity (or whatever identity you are using) You can Duplicate it in the Finder and then move the duplicate folder or burn it to a CD, or you can Create Archive in the Finder (which will give you a .zip file). Then start Entourage while holding the Option key. You will see a dialogue box that gives you several options. You can check the integrity of your mail database, and then do a rebuild or fix of it if needed. Perhaps that will help. If the repair somehow hoses your mail, you can trash the "fixed" mail database and files, and use your backup. After the fix, you will have a new mail database and associate files, plus an old mail database and associated files. When you're satisfied that the new/fixed mail database works, then you can trash both the old and the duplicate/archive. Note that after the fix, Entourage will remove the "still on server" icon from mail already in your Inbox, and will pull all mail from the server again as new mail. So you could have duplicates. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Roger S. Cohen, President, Cohen International [EMAIL PROTECTED] http://www.rogercohen.com Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
