Greetings--
Thanks to all who assisted me on this. The re-build suggestion worked
fine, giving me access to the unresponsive folder, and I upgraded the whole
M/S Office suite as well. So. Thanks again for your help.
--Roger
on 10/10/07 1:39 PM, Roger S. Cohen at [EMAIL PROTECTED] wrote:
> Roger Archibald <[EMAIL PROTECTED]> wrote on 10/10/07 12:45 PM:
>
>> I'm encountering a problem with a folder that won't open in Entourage
>> 2004. (Version 11.0.0--040405 that's loaded on an old Power Mac--500 mhz w/
>> 512 RAM & 27 GB HD, running OSX 10.3.9.)
>>
>> It's a secondary folder to one of my primary folders, but when I click
>> it--even just once--I get an error message that reads, "Could not open
>> that feature. An unknown error (4363) occurred."
>>
>> It's still possible to move files into the folder, just no way to open
>> it once they're there. I tried cleaning up my whole system with a disk
>> utility, but that didn't make any difference. And the Help menu isn't
>> much help either.
>
>
> If you are referring to a mail folder in Entourage, then it sends like your
> Entourage database is corrupted.
>
> Quit Entourage (and for good measure, any other applications, especially any
> MS Office Applications. Might as well restart to be sure.).
>
> Make a backup of your Entourage identity, which is found in the following
> location:
>
> Hard Disk/Users/Your_User_Name/Documents/Microsoft User Data/Office 2004
> Identities/Main Identity (or whatever identity you are using)
>
> You can Duplicate it in the Finder and then move the duplicate folder or
> burn it to a CD, or you can Create Archive in the Finder (which will give
> you a .zip file).
>
> Then start Entourage while holding the Option key. You will see a dialogue
> box that gives you several options. You can check the integrity of your
> mail database, and then do a rebuild or fix of it if needed.
>
> Perhaps that will help.
>
> If the repair somehow hoses your mail, you can trash the "fixed" mail
> database and files, and use your backup.
>
> After the fix, you will have a new mail database and associate files, plus
> an old mail database and associated files. When you're satisfied that the
> new/fixed mail database works, then you can trash both the old and the
> duplicate/archive.
>
> Note that after the fix, Entourage will remove the "still on server" icon
> from mail already in your Inbox, and will pull all mail from the server
> again as new mail. So you could have duplicates.
>
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Roger S. Cohen, President, Cohen International
> [EMAIL PROTECTED] http://www.rogercohen.com
> Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937
>
>
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