Hello,
I've just received my 10D back from repair (warranty - hot pixels fixed) and the folder number now stands at 887CANON when it was 131CANON. I was wondering if anyone knows how to reset this number to keep my filing system consistent? I emailed Canon, and they responded with "the only options are what is in the manual."
On that note, I have to say that I'm not too impressed with Canon's warranty service.
When I contacted Canon about sending the body for repair, I was told that I had to send it to their repair facility at my expense and they would return it at their expense. I sent it mid-November and had to call the repair facility (in Calgary Alberta) to find out if the camera had arrived (it had - I sent it Purolator insured, so I had tracking). When I tried to call in the first week of December to find out the status, I could not get through to anyone in the service department for three days. I left messages on their voice mail, but none were returned (their message states that "leave a number and someone will contact you.")
When I finally did talk to a service technician, he was not the one working on my camera, and all he could tell me was that it wasn't repaired yet (according to the computer). He promised me that the technician would call me. I received the camera in the mail last Thursday without being contacted.
I'm just glad to have my camera back. I would give Canon a failing grade on "communications."
As it happened, around the same time, I had to return a Nintendo Gamecube for warranty repair. Out of the box, I could not insert a memory card into Slot A. Nintendo picked up the tab for shipping both ways. It took two weeks to get it back, and I received two long-distance calls from their repair facility, the first to tell me that the system was being replaced, and the second to tell me the package tracking number. All for a $100 machine.
I've contacted Canon about this poor level of service, and have been told that "someone will look into it." Has anyone else had similar experiences?
Regards,
Ron
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