Dear Alfonso, > It seems a very poor support on ERMapper side. In fact, this is the worst > support for people I have seen.
This is quite an statement to do in a public list. Can you tell us why you think so? From what I see in my region, and know of the others, the great majority of our users are quite satisfied with the technical support service we provide worldwide. If you are a registered ER Mapper user with a current maintenance contract and have a real reason to complain, please write to me privately (or do so here if you wish) and give me the detailed reasons for your complaint. If you are right I will admit it and apologize, even publicly here, and see that you are immediately and properly assisted. > I sent them two e-mails two weeks ago, asking some technical questions and > none were answered. Who is "them"? Are you including me and the two e-mail that you sent me yesterday and today in "them"? If so, as I told you in my reply a while ago I am not the right person to ask the technical questions you were asking. I am sales and marketing and my technical knowledge is not that deep, sorry. Also, as I have explained in my private reply, even if you are a registered user with a current maintenance contract not all "technical questions" are "technical support questions" (i.e. questions/problems related with our commercial products that our tech support teams must try to resolve). And, unless you tell me the contrary, I am afraid this is the case with your technical question (the one you posted in this list yesterday and that you also asked me twice). > Also, I sent previously to this list and the same thing. Previously means yesterday, right? Let me remind you something Alfonso. Even though some ERM people participate and some times respond to posts in this list (even Stuart Nixon, our CEO, does occasionally), ermapper-l is a "users mailing list" and you should only expect responses from other users. Obviously, provided the other users know the answer(s) and that they have the time and willingness to respond. In summary. If you are one of our registered users (and not just one of the thousands of people who download our free products, plugins or utilities from our site) and you have approached one of our tech support teams in one of our regional offices with a problem or technical issue, and you feel you have not been properly and timely assisted, please let me know and I will pass your complaint to the appropriate Regional Manager who, I am sure, will first apologize and then see that you are immediately assisted. Best regards, Miguel A. Urech Mediterranean Region Manager ----------------------------------------- Earth Resource Mapping Spain S.L. Bailen, 1 28280 El Escorial, Spain Tel: +34 91 896 0379 Fax: +34 91 896 1243 Email: [EMAIL PROTECTED] http://www.ermapper-spain.com Image Web Server: www.EarthEtc.com ----------------------------------------- ----------------------------------------------------------- To make changes to your subscription, please visit our website, http://www.ermapper.com/technicl/ermapperl/index.htm
