Hi Folks, as the weather is rotten I'm having fun indoors - and thanks to Dick who works week-ends and skis during the week I was led to a PDF in regards Case Management (it was a two year invitation for Case Management System Modelling proposal to extend BPMN in no less than 43 pages from omg.org - aka Oh My God dot org). It had neat definitions, and the one for Case Management made me go yikes:
"A process that does not have a predefined sequence of activities but is directed by human or encoded knowledge to act according to the current situation of the subject of a case and related circumstances. Each execution of a case management process involves a particular situation, a case, and a desired outcome for that case. Each case involves a particular subject (a person, a legal action, an insurance claim, etc.) and the actions performed related to that subject to achieve the desired result. The determination of actions to take in each case involves the exercise of human judgement and decision-making. A case management process will produce a case file that is a record of the history of the case and may consist of multiple documents or records from relevant sources that become case file parts." Which BTW is a perfect description of Thingamy's "Work Processor" template. Dick again: "hearing more and more about "case management" as a way to support unstructured business processes" I think duh, now I know why... Combined, this prompted me to all of fifteen minutes of terms-tweaks in Thingamy (now all Case, Case File and such known terms) and a quick visit to Gimp to create a new logo for "Case Management", out went the "Work Processor" for that one. So voila, now you can brag that ESME is delivering real time Discussions & Discovery as part of a Case Management System (Note: Not Case Management support tool as most are, proper Case Running system rather, better to automate the boring part of meetings, emailing, reporting and organising I say.) Cheers on a Saturday, Sig p.s. If any of you need a case management system for your work group say so and I'll give you one... can even host it, ESME and all ;)
