Dear Laurente, Thank you for the prompt, intelligent response. I recently got bitten by the "phantom drive letter" problem and thought that SC 2000 either was to blame or could "fix" the problem. In my report, I gave a brief history of how I got into the mess(install PC-DOS 7, SC Deluxe, Win 98, Win NT4, upgrade to SC 2000, then finally install Linux in the extended partition w. 2 logical partitions; including the LAST logical partition). Unfortunately, when I reported the trouble w. 2 e-mail messages; your engineers(who appear to be very understaffed) sent back canned responses, trying to overwhelm me w. info I'd rather not know. If frustration, I e-mailed my displeasure w. carbon copy to the Marketing folks who sent me the eval copy of SC 2000. Finally, someone recommended that I phone the technical suport line. I was assigned Tech Support Number 43636. I phoned on Monday, only to find that you are one of the few companies that actually were closed to observe the Presidents Day holiday. So, I phoned again on Tuesday. I was placed on hold for NEARLY ONE HOUR before a competent technical support engineer told me in 5 minutes about the known DOS/Windows problem if the last logical partition is not FAT. I used the OS Wizard's partitioning functionality to increase the size of the Extended partition and create a logical FAT partition at the very end of the Extended partition. I suspect that you will continue to get error reports that are rooted in the "phantom drive letter", but the wording will lead a less competent tech support person to the wrong conclussion. I hope you will increase your number of bodies in Tech support, or at least have your customers leave a message so that you can call back, instead of leaving the frustrated customer on hold up ONE HOUR or MORE. Sincerely, Rodney Laurente wrote: > The Xdrive should not affect System Commander. System Commander only > runs prior to entering an Operating System. Once you start to boot you > OS, System Commander removes itself from memory. > > There is a Windows bug that causes a phantom drive letter. If you have > an Extended partition that ends with a NON FAT16 or FAT32 partition. To > fix it would be to create a FAT16 or FAT32 partition at the end of the > Extended partition. > > -- > Thank You, > > Laurente C. > V Communications, Inc. > 2290 North First St., Suite 101 > San Jose, CA 95131
