http://www.greencarreports.com/news/1093687_the-challenge-for-electric-car-sales-is-car-dealers-again
The Challenge For Electric-Car Sales Is Car Dealers, Again
By John Voelcker  Aug 5, 2014

[images] Fisker of Bellevue, Washington, dealership in October 2012 [photo
by Bill D via Foursquare]

Car dealers maximize their profits by selling the highest number of cars at
the highest possible prices in the least possible time.

Plug-in electric cars are unfamiliar to most buyers, and require more
explanation--sometimes a great deal more--along with specific types of
support during and after the sale.

That makes them less appealing for dealers to sell, especially the
higher-volume dealers.

Now a third party, specifically the Natural Resource Defense Council's Luke
Tonachel, has highlighted the challenge to electric-car adoption posed by
the dealership bottleneck.

Paperwork

In a recent article in trade journal Ward's Automotive, he highlighted the
dissatisfaction rate with the dealership process among consumers seeking to
buy an electric car, which was a remarkably high 83 percent.

For buyers overall, that rate stood at just 25 percent.

The data he cited came from ongoing research at the University of
California--Davis, which has long studied adoption of plug-in vehicles,
including the motivations, practical challenges, and the step-by-step
process.

Tonachel recounted instances where salespeople actively steered informed
shoppers away from the plug-in vehicle they had specified they wanted to
buy.

“Sales people wanted to sell something else," Tonachel explained, "and would
say, ‘Maybe you should look over here.’"

Many dealerships that had been certified to sell and service their brand's
plug-in vehicles either didn't have them on the floor, didn't have test cars
available, or only grudgingly agreed to provide test drives in the electric
vehicle.

Similar results have emerged from secret shoppers sent on behalf of Consumer
Reports to ask about and shop for electric vehicles at dealerships.

Tonachel spoke at a conference on fuel economy held by the University of
Michigan's Transportation Research Institute.

The event's host, Bruce Belzowski, urged dealerships to prioritize having
electric cars on the lot, and available for test drives.

Money and car keys

Other advice he may have given: Ensure that at least one salesperson who
actually understands the vehicles is present at all times.

Keep the cars recharged, so that no salesperson has to say, "Oh, you've only
got 18 miles left, so keep your test drive short so you don't die at the
side of the road."

That presents the buyer with a take-it-or-leave-it choice of color, model,
and options.

And that's not how you sell a lot of cars, as any experienced auto
salesperson will attest.
[© greencarreports.com]
...
http://ecomento.com/2014/08/06/dealers-to-blame-for-wretched-electric-car-sales/
Dealers to blame for wretched electric car sales
August 6, 2014 – Richard Lane
...
http://www.greencarreports.com/news/1090281_many-car-dealers-dont-want-to-sell-electric-cars-heres-why
Many Car Dealers Don't Want To Sell Electric Cars: Here's Why
By John Voelcker  Feb 14, 2014
...
http://www.greencarreports.com/news/1090435_bmws-toughest-task-training-car-dealers-on-i3-electric-car
BMW's Toughest Task: Training Its Dealers On i3 Electric Car
By John Voelcker  Feb 19, 2014
...
http://blog.ucsusa.org/car-dealers-electric-cars-616
Car Dealers Not Plugged into the EV Revolution
David Reichmuth  August 6, 2014





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