You can use action triggers to send emails and/or SMS text messages to a patron when a hold is cancelled, and you can also use them to add messages to a patron's account that they see in the OPAC.
You can set different messages based on the triggers "hold_request.cancel.expire_holds_shelf" (they didn't pick it up in time) or "hold_request.cancel.staff" (the hold was cancelled by staff). You can see the wording we use for ours at: https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:notification-wording#hold_cancelled_shelf-expired_email_notification Terran McCanna, PINES Program Manager ------------------------------ Georgia Public Library Service | University System of Georgia 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 (404) 235-7138 | tmcca...@georgialibraries.org http://help.georgialibraries.org | h...@georgialibraries.org <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/> <https://www.twitter.com/georgialibs> Join our email list <http://georgialibraries.org> for stories of Georgia libraries making an impact in our communities. On Tue, Oct 26, 2021 at 11:21 AM Terri Moser via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > Would it be possible to have a message pop up to alert a patron when a > recent HOLD has expired or been cancelled. It might say something like: A > recent HOLD has been cancelled by you or the system because it was not > picked up on time. Do you want to re-request it?" > It would be really cool if it included the titles. Our old system did this > and it was really helpful. My wording for the message is terrible so I hope > you get the idea. > Just a thought. Have a great day. > Terri Moser > Circulation Supervisor > Neosho Newton County Library > "Never let a problem to be solved become more important > than a person to be loved." > -Thomas S. Monson > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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