Thank you all very much for your kind help and useful tips. It was the same problem John mentioned: we had to download and install the Hatch executable, not just add the Hatch extension to the browser. After I did that, everything worked fine.
Eva út 26. 8. 2025 v 15:23 odesílatel John Amundson <[email protected]> napsal: > The blank screen is very common with our libraries when setting up Hatch. > > Here are our troubleshooting steps: > White/blank screen after installing Hatch > > First try restarting the computer and then accessing the web client. In > some cases, this can fix the white screen issue. If this does not work, it > usually means that the installation of Hatch did not go correctly. To gain > immediate access to the web client, remove the Hatch extension, (this is > either a green or yellow circle to the right of the address bar in Chrome > or found under the puzzle icon to the right of the address bar). Reload the > browser. You should now be able to access the web client, although without > the use of Hatch. To reinstate Hatch, uninstall all versions of JRE (Java > Runtime Environment) and Hatch on the computer. Restart the computer and > use the Installation instructions above to reinstall the necessary > components > > Lately, as libraries migrate to Windows 11, we're finding that the > majority of the time, staff simply forget to install the Hatch executable > and only add the extension. That's the first thing I would check - to make > sure the exe is actually on the computer. The program is called "Evergreen > ILS - Hatch - Java based Print Service and Local Storage System" in the > list of programs in WIndows. > > Hatch Installer: https://evergreen-ils.org/egdownloads/ > > John > > > John Amundson (he/him/his) > Library Applications Supervisor, C/W MARS, Inc. > > ------------------------------ > > [image: icon] [email protected] | [image: icon]www.cwmars.org > > [image: icon] 508-755-3323 x1 > > > On Tue, Aug 26, 2025 at 8:56 AM Shula Link via Evergreen-general < > [email protected]> wrote: > >> I've discovered there's an order to installation that's critical for >> Hatch to work correctly. >> >> 1) Install printer drivers >> 2) Install Hatch >> 3) Activate the Hatch Chrome extension >> 4) Configure Evergreen >> >> That, in my experience, maximizes the chances that everything will talk >> nicely. >> >> Thanks, >> Shula Link (she/her) >> Systems Services Librarian >> Greater Clarks Hill Regional Library >> [email protected] >> 706-447-6702 >> >> >> On Tue, Aug 26, 2025 at 7:48 AM Terran McCanna via Evergreen-general < >> [email protected]> wrote: >> >>> When we've seen this (on both Windows 10 and 11) it usually means that >>> it's not communicating with Java properly. >>> >>> We don't have the capacity to do direct desktop support for our >>> libraries, so we typically recommend that they completely uninstall Hatch >>> and clear all Hatch workstation settings, then reinstall starting with the >>> current JDK first before reinstalling Hatch. >>> >>> >>> >>> On Tue, Aug 26, 2025, 6:08 AM Cerninakova Eva via Evergreen-general < >>> [email protected]> wrote: >>> >>>> Hi all, >>>> >>>> During the installation of new computers with the Windows 11 operating >>>> system, I encountered an issue with the Evergreen Staff Client Hatch >>>> printer settings in the Chrome browser (actually, I also tried it in >>>> Firefox with the same result). >>>> >>>> If I install and activate Hatch in the browser, the result is that the >>>> Evergreen interface disappears except for the green bar with the menu at >>>> the top (see attachment Printer-Hatch.png). Unfortunately, if the Hatch >>>> extension is not enabled in the browser, any attempt to print in the >>>> Evergreen interface first opens a print dialog box, and it is necessary to >>>> select a printer on the fly, which is not very convenient for library >>>> services workflow. Also, we need to set up two different printers for >>>> various printing contexts. >>>> >>>> We have not came across such a problem on computers running Windows 10 >>>> (i.e., when Hatch is installed in the Chrome browser and activated, >>>> Evergreen works normally and I can easily pick the printer I want - see the >>>> attachment Printer-Hatch2.png). >>>> >>>> Has anyone else noticed a similar problem? Or did I miss something >>>> about printing and Hatch? >>>> We are currently on Evergreen version 3.13. >>>> >>>> Thank you in advance for any advice or help. >>>> >>>> Eva >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> Mgr. Eva Cerniňáková, Ph.D. >>>> >>>> vedoucí Knihovny Jabok >>>> >>>> Jabok - Vyšší odborná škola sociálně pedagogická a teologická >>>> >>>> >>>> >>>> >>>> +420 211 222 409 <+420+211+222+413> >>>> >>>> [email protected] >>>> >>>> knihovna.jabok.cz <https://www.jabok.cz> >>>> >>>> Salmovská 8, Praha 2, 120 00 >>>> <https://www.google.com/maps/search/Salmovsk%C3%A1+8,+Praha+2,+120+00?entry=gmail&source=g> >>>> >>>> >>>> [image: facebook] <https://www.instagram.com/vosjabok/?hl=cs> [image: >>>> instagram] <https://www.facebook.com/vosjabok/> >>>> >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Evergreen-general mailing list -- >>>> [email protected] >>>> To unsubscribe send an email to >>>> [email protected] >>>> >>> _______________________________________________ >>> Evergreen-general mailing list -- >>> [email protected] >>> To unsubscribe send an email to >>> [email protected] >>> >> _______________________________________________ >> Evergreen-general mailing list -- >> [email protected] >> To unsubscribe send an email to >> [email protected] >> >
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