Jake, A tool I’ve found helpful for putting customer at the center of strategy is Mike Borrows’ Outside-In Strategy. Materials are open source at Agendashift.com and it’s application described in detail in 2nd edition of Mike’s Agendashift book.
Cheers! Marc Trudeau LikeBreathin.com Mobile 774-641-8302 > On Aug 27, 2022, at 2:38 PM, Jake Yeager <[email protected]> wrote: > > I am an internal OD, and business units are starting their 2023 planning > processes now. So, I've begun receiving requests for strategy development. > One of them is a broader request that involves shifting the culture to be > more customer-centric, and I think VTOC, BOSSAnova, and OTC will be useful > tools and frameworks. _______________________________________________ OSList mailing list -- [email protected] To unsubscribe send an email to [email protected]
