Andre, I was warned when I was forwarded the email address for evolution support to not expect a very welcoming response. And they were right. Your response is absolutely pitiful and just cements the poor reputation the team has in the community. All you succeeded in doing was creating another soldier that will add fire to the rumor.
You failed to comprehend that the email is from an END USER (aka CUSTOMER) trying to explain their frustration with the product. Instead of just asking for more details by guiding the END USER to get the information you require, you elected to personally insult them and condemn them for reaching out. You took the email personally as if it was an attack against you - which it wasn't. But I obviously struck a nerve because you did take it personally. You are already aware that the editor is a disaster. Should you, or your team, not be aware of the items I highlighted in my original email then you don't use the application on regular basis. We (~100 people) do use it daily. But some have grown so frustrated with the editor that they now opt to use OWA (Outlook Web - office365) instead. A web application that is far more accurate and reliable. So, I need to provide clear steps to you one on how to PASTE into the editor? Adding a SIGNATURE to a reply with a body? Seriously? I would think you would want to know more about my configuration, my settings, etc. I suggest you work on your customer relationship skills. In the meantime, we will begin to migrate away from Evolution. Thank you for helping us finalize our company's future email path. ________________________________ From: Andre Klapper <[email protected]> Sent: Wednesday, August 19, 2020 05:03 To: [email protected] <[email protected]>; Van Stokes, Jr. <[email protected]> Subject: Re: [Evolution] Evolution Editor needs serious attention Hi vstokes, On Tue, 2020-08-18 at 11:27 +0000, Van Stokes, Jr. wrote: > Ubuntu Version: 20.04.01 x64 > Evolution Version: 3.36.4-0ubuntu1 > > Evolution Team, > > I have been using Evolution for 10+ years on Ubuntu. I use it with > Office365. > The weekeast thing about Evolution is it's editor. It's a disaster. > It needs serious attention. This email is a disaster. Its bullet points lack clear lists of steps to reproduce each issue which would allow someone to reproduce each issue. Please dedicate some time to write reproducible bug reports in https://gitlab.gnome.org/GNOME/evolution/issues/ by following https://wiki.gnome.org/Community/GettingInTouch/BugReportingGuidelines (Do you like my tone? I do not, so less drama and exaggeration would be welcome. What's left on the escalation scale after "disaster" and catastrophy? A nuclear explosion? A meteor strike?) More constructively: Evolution 3.38 will have an updated composer backend. You might want to check that version to be released next month, but no idea when or how your distribution might ship it. Will likely require an upgrade but that's a question for you distribution. Thanks, andre -- Andre Klapper | [email protected] https://blogs.gnome.org/aklapper/
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