*Hi Friends, *
We have an immediate requirement for *Network Engineer, *kindly* *share suitable profiles to* [email protected]* *Location: IL, Bloomington* *Duration : 6 months* * * *Job Description*: - In depth understanding of the Cisco Intelligent Call Management (ICM) platform including the following: - Ability to troubleshoot existing call routing - Ability to diagnose, troubleshoot, and resolve system issues on the various server types including a variety of PG types, Routers, Loggers, etc. - Ability to identify and troubleshoot issues with adjunct connections to the ICM PGs - Understanding of the Avaya Call Management System (CMS) from a troubleshooting perspective (as opposed to a system administration perspective). - The includes on-server issues with the CMS software, issues with the CentreVu application, and issues with the real-time and historical feeds from the CMS server to adjunct devices. - Hands-on, Hardware, and Operating system issues are handled by other teams but we may be required to interact with these units as part of the troubleshooting process - Understanding of the fundamentals of telephony systems - Understanding of Windows workstation operating systems and Microsoft office products - Understanding, or willingness to learn, the fundamentals of Unix and Windows server operating systems (mainly ability to navigate and perform basic commands) - Understanding of the fundamental principles of telephone call routing in a complex, multi-site call center environment using ICM and a TDM PBX - Fundamental knowledge of data networking and the principles of data transmission between interconnected devices - Knowledge of network based call routing using the Route-IT system from AT&T. - Fundamental understanding of the use of CTI applications in call center environments and the impacts these systems have on call flows. - Ideal candidate would have experience with the Avaya suite of telephony products including PBXs, EAS call routing, AES and CMS/CentreVu *Thanks & regards* Supriya *Technical Recruiter* *TekShapers, Inc. (CWBE* *Mail: [email protected]* *Desk:* 248-565-4747 Ext: 122 *Fax:* 248-254-7211 *YIM/Gtalk: *supriya.javaji -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/exact-match?hl=en.
