I've only done it once, and even then, it was with quite a bit of trepidation. The server was hung so bad it was literally taking minutes just to process a single command. Ended up having to do a hard boot (ouch!). IIRC, the problem ended up being the version of Symantec AV for Exchange (possibly coupled with SAV Corp ed). Since upgrading to Symantec Mail Security, we haven't had any issues such as that. For several months we were't running any AV on Exchange (all inbound/outbound was handled by a separate gateway). Boy, did that leave a bitter taste in my mouth of Symantec products. If we didn't have an Enterprise agreement with them, I'd be seriously pushing for Trend or Sybari.
Ben Winzenz Microsoft Exchange MVP Network Engineer Gardner & White Ph (317) 843-3418 -----Original Message----- From: Fyodorov, Andrey FTL [mailto:[EMAIL PROTECTED] Posted At: Wednesday, February 11, 2004 9:01 AM Posted To: Exchange (Swynk) Conversation: Exch 2003 slowdowns Subject: RE: Exch 2003 slowdowns Oh, I would try to avoid killing store.exe -----Original Message----- From: Matthew Joyce [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 10, 2004 5:59 PM To: Exchange Discussions Subject: RE: Exch 2003 slowdowns Thanks for your ideas... I have never tried killing Store as I haver always been to worried it may corrupt the DB, so it's ok to kill Store.exe ? In perfmon, I have been watching Current Disk Queue Length, it has a maximum of 1 so I think that is ok. I have been running with out GFI MailSecurity running for the last 48hrs and the problem has not occurred. I just enabled the VS API and the RPC Averaged Latency shot up to 30ms and kept climbing. Disabling VS API, it gradually came down to <10ms. Time to call GFI again methinks.... Matt -- > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On > Behalf Of Gonzalez, Alex > Sent: Monday, 9 February 2004 11:41 PM > To: Exchange Discussions > Subject: RE: Exch 2003 slowdowns > > > When you say normal disk usage are you looking at the > read/write counter or the Queue Length counter? If your not > checking the Queue Length counter check it. If your over 2 > you have an issue with the disks? Also what is the > controller set at? Write back or write through? Also what > else is in your environment? Do you have any SNA or IPX traffic? > > To shutdown the store, can you just kill the process or do > you get an error? > > -----Original Message----- > From: Matthew Joyce [mailto:[EMAIL PROTECTED] > Sent: Sunday, February 08, 2004 11:40 PM > To: Exchange Discussions > Subject: Exch 2003 slowdowns > Importance: High > > > Hi, > > More problems... > > Today, many of our users are getting the "requesting data > from Microsoft exchange 2003 server" dialog. > > Why is this ? > > Exchange 2003 > 2.4Ghz Xeon, 1gb Ram, 100GB raid. > Only 125 users, 100mb max mailbox size. > Not much in the way of public folders. > > GFI Mail Essentials > GFI Mail Security > > > Looking at task manager... > > Store 30-45% > GFIScan 15-20% > Free 30-50% > > These would normally be very low, every thing <5% with > occasional peak above 10%. > > I have increased some of the diag logging for IS but nothing > is showing up in the event log. > > This morning I thought I would try restarting Store, but it > would not shutdown. (perhaps I was impatient) I ended up > restarting the server. > > MTA and Store did not auto start, I had to manually start > them after about 5 mins after the server came back up. > > It happened again later on, I have perfmon watching a few counters... > > Nothing or very little in the queues, normal CPU usage, > normal disk usage, normal RPC usage, then bam, CPU goes up to > previously mentioned levels and RPC Averaged Latency just > keep climbing. Keeps climbing (14000 before last reboot.) > > No one can connect with Outlook and eventually I can't Remote > Desktop the machine, and I have reboot the server. I can > never shutdown Store.exe when this happened, so I'm thinking > that it is waiting for some other process to achieve > something or to respond to Stores request and it just never happens. > > Messages do get processed though, the queues don't really > start piling up. > > any ideas ? > any other info I can get to help diagnose this problem. > > I'm getting grumbles from management, not surprisingly, > Monday morning with no email etc. > > > Matt > Children's Cancer Institute Australia > http://www.ccia.org.au > > -- > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Web Interface: > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&t ext_mode=&lang =english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. 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