Double-checked with our unix admin and he says to the best of his knowledge there is no firewall between the client and the server. That is to say, there's a firewall, but it *should* be bypassed since it's an internal route on the WAN. I'll check with the user and make sure he didn't load any firewall software on his PC.
-----Original Message----- From: Ed Crowley [MVP] [mailto:[EMAIL PROTECTED] Sent: Friday, November 05, 2004 2:40 AM To: Exchange Discussions Subject: RE: Remote user having problems Is there a firewall between the client and server? Ed Crowley MCSE+Internet MVP Freelance E-Mail Philosopher Protecting the world from PSTs and Bricked Backups!T -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Aldrich Sent: Thursday, November 04, 2004 1:46 PM To: Exchange Discussions Subject: RE: Remote user having problems 1) Yes. He's able to browse the network as well as the internet (so it's not a DNS issue) 2) Both users were on the same Exchange server. Moving the mailboxes to the server I'm on (call it "mail2") from "mail1" allowed one user to send email to external email addresses. However, the user who got "fixed" was actually just across town in another building (which coincidentally houses the mail server he was on...) and the user who's still having problems is located several states away. -----Original Message----- From: Bowles, John (OIG/OMP) [mailto:[EMAIL PROTECTED] Sent: Thursday, November 04, 2004 4:13 PM To: Exchange Discussions Subject: RE: Remote user having problems Is this guy able to connect to anything else on the network? When you said you moved this user to a server that you're on and it fixed his problem and there was a previous problem. Were both of these problems located on the same server?? _____________________ John Bowles Exchange Engineer OIG/HHS [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Aldrich Sent: Thursday, November 04, 2004 2:19 PM To: Exchange Discussions Subject: Remote user having problems I've got a user in a remote location tied to us via WAN. He is using Outlook 2000 on Windows 2000 Pro. He's pretty much unable to send email to external email addresses, and is unable to connect to the address book. I've verified his Exchange settings in Outlook and all his network configs look correct as well, however, whenever he tries to send an email to an external address, it locks Outlook up. For the record, we're running Exchange 5.5, we have Symantec Corporate Edition on the mail server, but exclude the mail spools. The user has completely blown his system away and reinstalled both Windows and Outlook. We have also run SpyBot and Ad-Aware SE to clean spyware off his machine, but that didn't help the problem. He did tell me today that he's got Visual Studio on his machine and wondered if that might be contributing to the problem. As a test, he set up Outlook on a Windows 98 machine in his office and was able to send to external email addresses, but was still unable to connect to use the addressbook. I have also tested his account on a Win98 box I have here in my office (same building as the Exchange server he and I are both on) and was able to send externally. Did not check to see if the address book worked or not. I have also tried moving his mail folders to a different mail server, as we had a similar problem with another user, but moving him to the server that I'm on fixed his problem. Any suggestions? Thanks John Aldrich _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. 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