You might find a clue by turning Diagnostic Logging up a bit. Under MSExchangeSA, turn OAL Generator up to Medium and examine the Application Event Log when the OAB is scheduled to be generated. You can find\change the scheduled generation time by opening EMC - Organization Configuration, clicking on Mailbox then Offline Address Book and looking at the properties of the OABs listed.
From: [email protected] [mailto:[email protected]] On Behalf Of xyz Sent: Tuesday, September 17, 2013 9:11 PM To: [email protected] Subject: [Exchange] Address book issues - user show in OWA and clients in ONLINE mode, but not in OAB Greetings, Exchange 2010 SP2 UR3 Two node DAG with hardware load balancer. OUTLOOK clients 2010 and 2013. About 1500 user mailboxes ( most show properly in OAB). I am starting to see ticket reports that some users do not show in OAB, but when I check they do show in OWA, and also when running the OUTLOOK client in Online mode. This matter appears to only be for a handful of users added over the last couple of months - so is not for all campus users. I tried SOP to download full OAB and same result where they do not show using OAB, but do show in OWA and ONLINE mode. Before I start to make any changes to production, hoping for any suggestions as I continue to research. Thank you. Dana ________________________________ CONFIDENTIALITY NOTICE: This email contains information from the sender that may be CONFIDENTIAL, LEGALLY PRIVILEGED, PROPRIETARY or otherwise protected from disclosure. This email is intended for use only by the person or entity to whom it is addressed. If you are not the intended recipient, any use, disclosure, copying, distribution, printing, or any action taken in reliance on the contents of this email, is strictly prohibited. If you received this email in error, please contact the sending party by reply email, delete the email from your computer system and shred any paper copies. Note to Patients: There are a number of risks you should consider before using e-mail to communicate with us. See our Privacy & Security page on www.henryford.com for more detailed information as well as information concerning MyChart, our new patient portal. If you do not believe that our policy gives you the privacy and security protection you need, do not send e-mail or Internet communications to us.
