Hi Ryan,

Quick comments after reading the thread.
I noticed some info about WIN 8 and patches and I don't have that in production 
so can't help with OS specifics.

With WIN7, and OUTLOOK 2010/2013 issues that seem to be on a specific PC, one 
of my SOPs is to test OWA (you did and all worked) and next change the client 
from cached to ONLINE mode to see if this resolves.
Not sure if you tried this?

That at least provides a starting point to determine if this is related the 
client install or to the local cached and OST files.

If things work in ONLINE mode that is a clue to review possible PC local 
Outlook client issues.
HTH and YMMV.


Thank you
Dana


From: [email protected] [mailto:[email protected]] On 
Behalf Of Ryan Finnesey
Sent: Thursday, November 07, 2013 1:11 PM
To: [email protected]
Subject: RE: [Exchange] Outlook 2013 crashing

I think what I may do for a test is to install Office 2013 non click to run and 
see if that helps.

From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Michael B. Smith
Sent: Thursday, November 7, 2013 2:08 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: [Exchange] Outlook 2013 crashing

Oh. Click-to-run. There are lots of ongoing problems with click-to-run. But I 
don't track the details and those are bugged in the office 365 connect site, 
not the normal office connect site.

From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Ryan Finnesey
Sent: Thursday, November 7, 2013 1:44 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: [Exchange] Outlook 2013 crashing

I have not.  I do not know any Outlook MVPs anymore I used to be on an Outlook 
listserv but I do not even know if that is active anymore.  I did a bit more 
research and this seems to be somewhat of a common problem with Office Click to 
Run/Office 365  and a Windows 8/ 8.1 update.

From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Michael B. Smith
Sent: Thursday, November 7, 2013 1:16 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: [Exchange] Outlook 2013 crashing

Has anyone reported this to an Outlook MVP? (I don't personally have a 
mechanism for reporting Outlook bugs, but I don't recognize the issue from a 
basic search on the Office buglist.)

From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Orland, Kathleen
Sent: Thursday, November 7, 2013 8:10 AM
To: [email protected]<mailto:[email protected]>
Subject: RE: [Exchange] Outlook 2013 crashing

Here is a solution that worked for some, but honestly I have no idea personally 
if there is any fallout from doing this so I would urge you to test this first:

You may be able to resolve this by using an older version of WWLIB.dll from an 
non-updated version of Outlook 2013.

1. Close Outlook 2013
2. Navigate to C:\Program Files (x86)\Microsoft Office\Office15
3. Rename WWLIB.DLL to WWLIB-ORIG.DLL
4. Download the older WWLIB.DLL (15.0.4517.1505) from here: 
https://citrix.sharefile.com/d/s2d8d60fbe2b4d3d8
5. Place WWLIB.DLL into C:\Program Files (x86)\Microsoft Office\Office15
6. Open Outlook

Calendar invitations should now open as expected.


From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Ryan Finnesey
Sent: Thursday, November 07, 2013 2:55 AM
To: [email protected]<mailto:[email protected]>
Subject: [Exchange] Outlook 2013 crashing

I am having an issue with Outlook 2013 crashing when opening calendar items.  I 
have credited  a new  profile and deleted the OST.  Any idea on other things to 
try?

Reply via email to