I have many of them when a user buys a new, or updates to a new OS-,however , the issue I come across is that the new /updated device will not sync (EX2013) . I delete the device(s) from ADSI and it clears up both issues.
From: [email protected] To: [email protected] Subject: RE: [Exchange] Phantom ActiveSync devices Date: Wed, 21 May 2014 20:26:45 +0000 Put your ADU&C in advanced features view, and set the toggle to show “Users, Contacts, Groups, and Computers as containers. Then, drill down to the person’s user account in AD, and you should see the “ExchangeActiveSyncDevices” container, and inside of that are the objects. I’m not saying delete from here—I don’t know if that would work and am not recommending it, but I’ve seen some issues if AD permissions aren’t correct (maybe because the person is getting AdminSDHolder settings applied, or due to other secured OUs). Also, because this is stored in AD as part of the user object, I’d check that your AD replication is all synced up correctly and isn’t having other issues. -Bonnie From: [email protected] [mailto:[email protected]] On Behalf Of Damien Solodow Sent: Wednesday, May 21, 2014 12:10 PM To: [email protected] Subject: RE: [Exchange] Phantom ActiveSync devices No, it shows three. However if I do “get-activesyncdevice | where {$_.deviceid -eq "DEVICEID"}” for each of them only two return results. The third (the phantom device) doesn’t return an object nor does it throw an error. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: [email protected] [mailto:[email protected]] On Behalf Of ccollins9 Sent: Wednesday, May 21, 2014 2:47 PM To: exchange Subject: Re: [Exchange] Phantom ActiveSync devices and Get-CASMailbox username | select ActiveSyncAllowedDeviceIDs also shows only two devices? On Wed, May 21, 2014 at 2:41 PM, Damien Solodow <[email protected]> wrote: Nope; nothing shows there. DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: [email protected] [mailto:[email protected]] On Behalf Of ccollins9 Sent: Wednesday, May 21, 2014 2:38 PM To: exchange Subject: Re: [Exchange] Phantom ActiveSync devices Wow, never heard of that one! Could they be devices that were used by that user at one time but have since been assigned to another user? Would be hard to determine because EMS only spits out the two correct devices and ECP won't let you click it to get the DeviceID to run a query with. Do any devices show under the ActiveSyncBlockedDeviceIDs property for the user? Get-CASMailbox username | select ActiveSyncBlockedDeviceIDs On Wed, May 21, 2014 at 2:28 PM, Damien Solodow <[email protected]> wrote: Exchange 2010 SP3, Update Rollup 5. I have several users who seem to have phantom ActiveSync partnerships. For example, on one of them when I view them in Exchange Control Panel I see 3 devices. When I do “Get-ActiveSyncDevice –Mailbox” for them I see two devices. If I try to delete or view details on the third device in Exchange Control panel I get the following error: “The item(s) you are trying to open couldn't be found.” What’s causing this and how do I eradicate these devices? DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE 500 North Meridian St Suite 500 Indianapolis, IN 46204-1213 www.harrison.edu
