Hi Robert. There is a neat little app to test ports and connectivity in the app store called "services tests". it's .99 but it helped us pinpoint additional ports we needed to open. What if you recreate the mail account - does that help? We are working with an Apple consultant on many of the same issues. Good luck, Candee
On Tue, Dec 23, 2014 at 6:38 AM, Robert Cato <[email protected]> wrote: > We recently upgraded to Ex2013 (CU6) from Ex2007. The new environment > includes Kemp hardware load balancers sitting in front of two physical > servers that have both CAS and mailbox roles. There is a DAG, with > databases split between the two servers. > > We have several reports of users not getting emails. The users will > get a flood of emails after manually opening the mail app (even though > they are configured for push) or sometimes they have to hard reboot > the phone. > > I have seen it first hand on my phone. I tried turning off wifi, > toggling airplane mode. Nothing worked until I rebooted the phone. > > For the most part messages get delivered to phones, but there are too > many reports of the issue to ignore. > > Appreciate any insight on how to troubleshoot this issue. > > Thanks, > Robert > > >
