Hi Jonathan, I had not heard about the authentication issue - do you have a link? I would like to see if it has anything to do with the problems we've been having. Thanks, Candee
On Tue, Dec 23, 2014 at 7:24 AM, Jonathan Raper <[email protected]> wrote: > Robert- first off my thought here has to do with wireless authentication > on the iPhone. My understanding is that if an iPhone is connected to a > wireless network that requires authentication (not a pre-shared key, but > actual username/password, or even just an acknowledgement page, such as > from Cisco lobby ambassador) that the phone will de-auth every time it goes > to sleep (same is true of iPad, or any iOS device). This is a feature > designed by Apple....and would cause the behavior you are describing. I > have seen it cause some constrrnation with an iphone user of mine when we > started locking down our network. > > Second thought is that there is a list of ActiveSync implementation > issues as long as my arm (not kidding), which could cause any number of > issues (granted, it only focuses on 29007pm & 290102, but still....sheesh! > - url is below). This is probably one of the driving factors of why > Microsoft recently bought Accompli....they were tired of everyone screwing > up ActiveSync. > > http://support.microsoft.com/kb/2563324 > > > http://blogs.microsoft.com/blog/2014/12/01/microsoft-acquires-acompli-provider-innovative-mobile-email-apps/ > > Not sure what else, but that's my first two guesses. Good luck and let > us know what you find! > > > Jonathan > > Sent from my Verizon Wireless 4G LTE smartphone > > > -------- Original message -------- > From: Robert Cato > Date:12/23/2014 6:39 AM (GMT-05:00) > To: exchange > Subject: [Exchange] Ex2013 - iPhone Connectivity Issues > > We recently upgraded to Ex2013 (CU6) from Ex2007. The new environment > includes Kemp hardware load balancers sitting in front of two physical > servers that have both CAS and mailbox roles. There is a DAG, with > databases split between the two servers. > > We have several reports of users not getting emails. The users will > get a flood of emails after manually opening the mail app (even though > they are configured for push) or sometimes they have to hard reboot > the phone. > > I have seen it first hand on my phone. I tried turning off wifi, > toggling airplane mode. Nothing worked until I rebooted the phone. > > For the most part messages get delivered to phones, but there are too > many reports of the issue to ignore. > > Appreciate any insight on how to troubleshoot this issue. > > Thanks, > Robert > > > > ------------------------------ > Note: This message and any attachments is intended solely for the use of > the individual or entity to which it is addressed and may contain > information that is non-public, proprietary, legally privileged, > confidential, and/or exempt from disclosure. If you are not the intended > recipient, you are hereby notified that any use, dissemination, > distribution, or copying of this communication is strictly prohibited. If > you have received this communication in error, please notify the original > sender immediately by telephone or return email and destroy or delete this > message along with any attachments immediately. >
