I could explain why, 99% of the time, Outlook/Exchange do the right thing.

But you are correct - when it doesn't do the "right thing" it's very annoying 
and non-trivial to correct.

-----Original Message-----
From: [email protected] [mailto:[email protected]] On 
Behalf Of Ben Scott
Sent: Tuesday, January 20, 2015 5:53 PM
To: [email protected]
Subject: Re: [Exchange] Replacing an account, Outlook autocomplete is stubborn

On Tue, Jan 20, 2015 at 3:56 AM, Gavin Wilby <[email protected]> 
wrote:
> http://www.nirsoft.net/utils/edit_nk2_script.html

  Interesting.  Info for Outlook 2010 and later looks a little sketchy, but 
it's there if you dig for it.

  But, in the meantime, we've found other problems:

- Anyone with a personal Contact Group (Distribution List) will still reference 
the old account, despite the changes in email addresses

- Anyone with an old message which originated within our Exchange system, 
referencing an old account, will still use the old account, again despite the 
changes in email addresses

  It's so much fun explaining to users, "Yes, I know Outlook shows the email 
address as [email protected], but it's lying to you, it will change it to 
[email protected] when the message is sent".  And we wonder why people hate 
computers.

-- Ben


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