I apologize, it's been a frantic day. The laptop users are all cached mode, and wired. There has been no report of outlook clients dropping offline, and there are no firewalls between these users and the centralized exchange CAS & Mailbox roles. Once a user identifies they are affected by the issue most have tried to self-help by closing & reopening Outlook, changing folder views, or pressing the Send/Receive All Folders button.
Agree regarding the Exchange updates, and actually we just cleared that hurdle and will begin updates as soon as this weekend. Keith D. Beahm | Messaging and Storage Architect | Stinson Leonard Street LLP 1201 Walnut Street, Suite 2900 | Kansas City, MO 64106-2150 T: 816.691.3374 | M: 816.808.8983 | F: 816.412.1022 [email protected] | www.stinson.com<http://www.stinson.com> From: [email protected] [mailto:[email protected]] On Behalf Of Knoch, James W Sent: Friday, April 08, 2016 4:54 PM To: [email protected] Subject: [Exchange] RE: Receipt of new mail in Outlook is delayed Laptop users on wireless? Cached or Online? Are their Outlook clients dropping offline? Firewall timeouts in that office killing the TCP client connection when idle too long? You should seriously consider updating to the latest service pack (SP3) and rollup (13). Exchange 2010 SP2 RU3 was released May, 2012 and is almost 4 years old at this point. There have been lots of bug fixes during this time, but you’re also 4 years behind on Exchange security updates as a result. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Beahm, Keith Sent: Friday, April 8, 2016 3:58 PM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Receipt of new mail in Outlook is delayed I may have worded my first email unclearly. For all users new email is delivered promptly via EAS and OWA as usual. Keith D. Beahm | Messaging and Storage Architect | Stinson Leonard Street LLP 1201 Walnut Street, Suite 2900 | Kansas City, MO 64106-2150 T: 816.691.3374 | M: 816.808.8983 | F: 816.412.1022 [email protected]<mailto:[email protected]> | www.stinson.com<http://www.stinson.com> This communication (including any attachments) is from a law firm and may contain confidential and/or privileged information. If it has been sent to you in error, please contact the sender for instructions concerning return or destruction, and do not use or disclose the contents to others. From: Beahm, Keith Sent: Friday, April 08, 2016 3:35 PM To: [email protected]<mailto:[email protected]> Subject: Receipt of new mail in Outlook is delayed Several network users are reporting delayed receipt of new messages in outlook (i.e., reports vary from several minutes delay to only working correctly for a few minutes after restarting Outlook), but not in OWA or on EAS devices. Several of these users have been cured by running a process utilizing outlook.exe /cleanuips (https://support.microsoft.com/en-us/kb/2330226), but others have not been 'cured' by this. Initially all reports appear to be coming from laptop users (we are 30:70 laptops to VDI's). All offices have consistent network links with less 35ms latency. Does anyone have any experience with this issue or it's fix? Outlook 2010 (Office 2010 Prof Plus v14.0.7015.1000) with centralized Exchange 2010 SP2RU3 on Server 2008R2. Keith D. Beahm Messaging and Storage Architect Kansas City 816.691.3374 x63374
