Look at Trend's solution articles # 9051, 9505, 8046
>>>-----Original Message-----
>>>From: Bowles, John L. [mailto:[EMAIL PROTECTED]]
>>>Sent: Friday, August 17, 2001 10:06 AM
>>>To: Exchange Discussions
>>>Subject: RE: ScanMail Problem
>>>
>>>
>>>I updated the passwords on both. Any other suggestions?
>>>Changing the
>>>password is the only modification. If I updated both the NT
>>>Account and the
>>>services. What could of possibly changed that wouldn't
>>>allow downloading
>>>pattern files to work?
>>>
>>>Thank you,
>>>
>>>
>>>John Bowles
>>>Exchange Administrator
>>>NT Server & Workstation Team
>>>Celera Genomics
>>>[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>>>
>>>
>>>
>>>
>>>-----Original Message-----
>>>From: Hunter, Lori [mailto:[EMAIL PROTECTED]]
>>>Sent: Friday, August 17, 2001 10:00 AM
>>>To: Exchange Discussions
>>>Subject: RE: ScanMail Problem
>>>
>>>
>>>If you changed the password in user manager but did not also
>>>update the
>>>password in the services applet on the machine I would
>>>expect it to fail.
>>>
>>>-----Original Message-----
>>>From: Bowles, John L. [mailto:[EMAIL PROTECTED]]
>>>Sent: Friday, August 17, 2001 8:54 AM
>>>To: Exchange Discussions
>>>Subject: RE: ScanMail Problem
>>>
>>>
>>>I did change the password. Would that effect would changing
>>>the password
>>>have on downloading pattern files? The account that is
>>>running scanmail has
>>>"Act as part of the OS" and "log on as a service" and has
>>>"admin" rights to
>>>Exchange.
>>>
>>> Thanks,
>>>
>>>
>>>John Bowles
>>>Exchange Administrator
>>>NT Server & Workstation Team
>>>Celera Genomics
>>>[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>>>
>>>
>>>
>>>
>>>-----Original Message-----
>>>From: Hunter, Lori [mailto:[EMAIL PROTECTED]]
>>>Sent: Friday, August 17, 2001 9:49 AM
>>>To: Exchange Discussions
>>>Subject: RE: ScanMail Problem
>>>
>>>
>>>You go through a proxy? What account is running scanmail -
>>>did the password
>>>change? Anything in the application event log?
>>>
>>>-----Original Message-----
>>>From: Bowles, John L. [mailto:[EMAIL PROTECTED]]
>>>Sent: Friday, August 17, 2001 8:44 AM
>>>To: Exchange Discussions
>>>Subject: RE: ScanMail Problem
>>>
>>>
>>>I have tried to configure it to update from the ScanMail
>>>site. But when I
>>>hit "Update Now" it just sits and times out. It use to
>>>work...all of a
>>>sudden it just stopped updating.
>>>
>>>
>>>John Bowles
>>>Exchange Administrator
>>>NT Server & Workstation Team
>>>Celera Genomics
>>>[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>>>
>>>
>>>
>>>
>>>-----Original Message-----
>>>From: Hunter, Lori [mailto:[EMAIL PROTECTED]]
>>>Sent: Friday, August 17, 2001 9:40 AM
>>>To: Exchange Discussions
>>>Subject: RE: ScanMail Problem
>>>
>>>
>>>Why don't you configure it with the scanmail management console?
>>>
>>>-----Original Message-----
>>>From: Bowles, John L. [mailto:[EMAIL PROTECTED]]
>>>Sent: Friday, August 17, 2001 8:37 AM
>>>To: Exchange Discussions
>>>Subject: RE: ScanMail Problem
>>>
>>>
>>>
>>>I have internet connection, we definitely don't have a slow
>>>connection (t3).
>>>I tried downloading the pattern file stopped all the
>>>services and placed it
>>>in the C:\program files\trend\patterns. Started all the
>>>services and it did
>>>not recognize the new pattern file. Did I do something
>>>wrong? or miss a
>>>step?
>>>
>>>Thanks,
>>>
>>>John Bowles
>>>Exchange Administrator
>>>NT Server & Workstation Team
>>>Celera Genomics
>>>[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
>>>
>>>
>>>
>>>
>>>-----Original Message-----
>>>From: Monteleone-Haught Matt - Millville
>>>[mailto:[EMAIL PROTECTED]]
>>>Sent: Friday, August 17, 2001 9:14 AM
>>>To: Exchange Discussions
>>>Subject: RE: ScanMail Problem
>>>
>>>
>>>Slow internet connection, NO internet connection. Munged
>>>pattern file..
>>>Can you download the pattern file and manually update your server?
>>>
>>>
>>>
>>>>>>-----Original Message-----
>>>>>>From: Bowles, John L. [mailto:[EMAIL PROTECTED]]
>>>>>>Sent: Friday, August 17, 2001 9:17 AM
>>>>>>To: Exchange Discussions
>>>>>>Subject: ScanMail Problem
>>>>>>
>>>>>>
>>>>>>
>>>>>>The ScanMail that I'm running won't download the latest
>>>>>>pattern files, scan
>>>>>>engine etc from the internet. It will just timeout. What
>>>>>>would stop that
>>>>>>function from working?
>>>>>>
>>>>>>Thanks,
>>>>>>
>>>>>>John Bowles
>>>>>>Exchange Administrator
>>>>>>NT Server & Workstation Team
>>>>>>Celera Genomics
>>>>>>[EMAIL PROTECTED]
>>>>>>
>>>>>>_________________________________________________________________
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>>>>>>
>>>
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