Did you have UUencode as the default encoding method before?. It sounds like the user needs to get a mail client that does understand Mime. To check this have a look at the mime headers of a message with attachment that they can read and look for any mention of mime v1.0 or content type.
Stewart Jump -----Original Message----- From: Paul Burton [mailto:[EMAIL PROTECTED]] Sent: 05 December 2001 14:27 To: Exchange Discussions Subject: Potential Exchange Query Hi guys, I have a rather odd query and the idea of posting it is so that I can eliminate Exchange from the equation. I have a customer who cannot read attachments i.e .doc and .pdf when they are sent to a largish distribtion list. The message given is "This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible" and the attachment is unreadable. The customer is hit with 3 large distribution lists from 3 seperate companies and therefore it leads me to the conclusion that the problem is more likely to be at their site. If a word of PDF document is sent directly to the customer ie. not on a mailing list then there are no issues. The customer is using Exchange 5.5 SP3 and is using Outlook 97 on the client side. In addtion, mail is being virus checked via Mail Sweeper v4.2_5 and mail also goes through a SMTP resource on Checkpoint FW-1. I have ran this through Baltimore regretably to no avail. There is no blocking or anything done on mailsweeper, just virus scanning. Personally, I can't think of any reason why this would be exchange, but nobody can remember when this problem started occuring. Guess what, we have had a new exchange server, new firewall and new mailsweeper box all within the last 3 months. If anybody has come across this before or could shed some light on it, I'd be grateful. Cheers. Paul _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] This e-mail, and any attachment, is confidential. If you have received it in error, please delete it from your system, do not use or disclose the information in any way, and notify me immediately. The contents of this message may contain personal views which are not the views of the BBC, unless specifically stated. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
