Hello all....this is not exactly off-topic as I know many of us poor individuals are using Arcserve. I found out this morning that Computer Associates is now charging $95 per incident for phone support. It doesn't matter to them that my company has purchased over $5,000 in their product this year (yes, I really kick myself for that now!). This is a new policy that was just implemented last week. But they are offering FREE email technical support (yeah, that's a good deal!). This was the last straw for me! And to think that they were trying to IMPROVE their image recently!
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